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Coordinator Region Office Operations

4 months ago

Québec City, Canada IG Wealth Management Full time

POSITION SUMMARY

 The Coordinator, Region Office Operations acts as the first point of contact and provides service to both internal and external clients of IG Wealth Management. The coordinator is responsible for greeting clients at reception, supporting queries on key business transactions, and general administration.

DUTIES INCLUDE : 

Reception duties including welcoming clients, managing incoming calls, and supply inventory management 

Mail and courier receipt, preparation, and distribution 

Meeting room arrangement, technology set-up, office equipment maintenance, and regular facilities review 

Offer direction and support to the Consultant network and their team on policies, procedures and available resources including offering training 

Onboarding new members to the office, assist the Consultant network with system training, form information, office procedures, escalation support, and general inquiries 

Provide other administrative duties and support to the Manager, Region Office Operations as required

QUALIFICATIONS : 

Minimum 2 years of administrative and reception experience preferably in the Financial Services industry 

Post-secondary education in a business discipline is an asset 

Proven strengths in the areas of: 

Client service orientation – Understanding and meeting internal and external client needs and perspectives 

Accountability - Results oriented, takes ownership and delivers on commitments 

Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication 

Critical Thinking – ability to effectively problem solve and communicate solutions 

Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team 

Discretion and ability to organize and prioritize multiple tasks under tight deadlines 

Strong Business/Technical skills – proficiency in PC capabilities including the Microsoft Office 365 

Agile learning and desire for continuous improvement and development an asset

Bilingualism (English-French) is an asset