Regional Office Operations Coordinator

2 months ago

Québec, Quebec, Canada IG Wealth Management Full time

Job Summary

The Regional Office Operations Coordinator plays a vital role in providing exceptional service to internal and external clients of IG Wealth Management. As the first point of contact, this individual is responsible for ensuring a seamless experience for clients and colleagues alike.

Key Responsibilities

  • Provide reception services, including greeting clients, managing incoming calls, and maintaining inventory levels.
  • Process and distribute mail and courier items in a timely and efficient manner.
  • Coordinate meeting room arrangements, technology setup, and office equipment maintenance to ensure a productive work environment.
  • Offer guidance and support to the Consultant network and their teams on policies, procedures, and available resources, including training and development opportunities.
  • Assist with onboarding new members to the office, provide system training, and offer support with office procedures and general inquiries.
  • Perform other administrative duties and provide support to the Manager, Region Office Operations as required.

Requirements

  • Minimum 2 years of administrative and reception experience, preferably in the financial services industry.
  • Post-secondary education in a business discipline is an asset.
  • Proven strengths in client service orientation, accountability, communication, critical thinking, and teamwork.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Strong business and technical skills, including proficiency in PC capabilities and Microsoft Office 365.
  • Agile learning and a desire for continuous improvement and development are assets.
  • Bilingualism (English-French) is an asset.

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