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Regional Coordinator of Office Services

2 months ago

Québec, Quebec, Canada IG Wealth Management Full time

POSITION OVERVIEW

The Regional Office Operations Coordinator serves as the primary point of contact, delivering exceptional service to both internal and external stakeholders of IG Wealth Management. This role encompasses welcoming clients at the reception area, addressing inquiries related to key business operations, and performing general administrative tasks.

Key Responsibilities:

Reception responsibilities, including greeting clients, handling incoming calls, and managing inventory supplies. Receipt, preparation, and distribution of mail and courier services. Organizing meeting rooms, setting up technology, maintaining office equipment, and conducting regular facility assessments. Providing guidance and assistance to the Consultant network and their teams regarding policies, procedures, and available resources, including training opportunities. Facilitating the onboarding process for new office members, assisting the Consultant network with system training, form completion, office protocols, escalation support, and general inquiries. Offering additional administrative support to the Manager of Regional Office Operations as needed.

Required Qualifications:

At least 2 years of experience in administrative and reception roles, preferably within the Financial Services sector. Post-secondary education in a business-related field is advantageous. Demonstrated strengths in the following areas: Client service orientation – Understanding and fulfilling the needs and perspectives of both internal and external clients; Accountability – Results-driven, taking ownership and fulfilling commitments; Communication – Clear, concise, and tactful, with active listening and consistent communication; Critical Thinking – Ability to effectively address challenges and articulate solutions; Teamwork – Collaborating with others to achieve shared objectives while contributing value to the team. Ability to exercise discretion and effectively manage multiple tasks under tight deadlines. Strong technical skills – Proficiency in Microsoft Office 365 and other relevant software. A commitment to agile learning and a desire for continuous improvement and professional development is a plus. Bilingualism (English-French) is considered an asset.