Regional Office Operations Coordinator

2 months ago


Québec, Quebec, Canada IG Wealth Management Full time

Job Summary

The Regional Office Operations Coordinator plays a vital role in providing exceptional service to internal and external clients of IG Wealth Management. As the first point of contact, this individual is responsible for ensuring a seamless experience for clients and colleagues alike.

Key Responsibilities

  • Provide reception services, including greeting clients, managing incoming calls, and maintaining inventory levels.
  • Process and distribute mail and courier items, ensuring timely and secure delivery.
  • Coordinate meeting room arrangements, technology setup, and office equipment maintenance to ensure a productive work environment.
  • Offer guidance and support to the Consultant network and their teams on policies, procedures, and available resources, including training and development opportunities.
  • Assist with onboarding new members to the office, providing system training, and ensuring a smooth transition for clients and colleagues.
  • Perform various administrative tasks and provide support to the Manager, Region Office Operations as needed.

Requirements

  • Minimum 2 years of experience in administrative and reception roles, preferably in the financial services industry.
  • Post-secondary education in a business discipline is an asset.
  • Proven strengths in client service orientation, accountability, communication, critical thinking, and teamwork.
  • Ability to prioritize tasks, work under pressure, and maintain discretion in a fast-paced environment.
  • Proficiency in PC capabilities, including Microsoft Office 365.
  • Agile learning and a desire for continuous improvement and development are assets.
  • Bilingualism (English-French) is an asset.


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