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Department Manager, Customer Service

3 months ago

Toronto, Canada Sport Chek Full time

What you’ll do

As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service. Product Knowledge and attentiveness towards customers needs is your playground. You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team.  As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same. Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support. Create development plans for full-time staff – providing support and coaching to improve any performance gaps. Communicate skills proven through effective huddles / meetings / coaching sessions. Develop and maintain a positive work environment for staff.

What you bring

Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales. Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team. Culture and brand ambassadors – you love the work and take pride in our brand.  If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be. Minimum of 2 years in a retail environment, preferably at a supervisory level.  A proven track record of business growth and exceptional customer service skills. Demonstrated interest in or involvement in sports or the sporting goods industry an asset. 

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