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Service Department Manager
2 months ago
Unlock Your Potential in a Dynamic Automotive Environment
Thorncrest Ford is seeking a highly skilled and experienced Assistant Service Manager to join our team. As a key member of our service department, you will play a vital role in driving business growth and delivering exceptional customer experiences.
About the Role:
- Develop and implement effective systems, procedures, and processes to optimize service department performance.
- Collaborate with service advisors and technicians to achieve high profitability and customer satisfaction targets.
- Monitor and analyze performance metrics to inform strategic decisions and drive business growth.
- Lead by example, demonstrating exceptional customer service skills, technical knowledge, and organizational abilities.
- Stay up-to-date with industry trends and best practices to ensure our service department remains competitive and innovative.
Requirements:
- Proven experience in an automotive service department, with a strong background in management and leadership.
- Superior customer service skills, with the ability to build strong relationships with customers and colleagues.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Technical knowledge of automotive systems and processes, with experience working with Reynolds/CDK software.
- 5 years of automotive experience, with 3 years of managerial experience required.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package, with opportunities for bonuses and incentives.
- A comprehensive training program, with ongoing support and coaching to ensure your success.
