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Operations Support Representative 3
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Cranbrook, Canada fortisBC Full timeJob Title: Operations Support Representative 3FortisBC is seeking a highly organized and detail-oriented Operations Support Representative 3 to join our team. As an Operations Support Representative 3, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain,...
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Cranbrook, Canada fortisBC Full timeOperations Support Representative 3FortisBC is seeking a highly skilled Operations Support Representative 3 to join our team. As a key member of our operations team, you will provide administrative support to our gas and electric operations, ensuring the smooth delivery of our services to our customers.Key Responsibilities:Provide administrative support to...
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Operations Support Representative 3
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Cranbrook, Canada fortisBC Full timeJob Title: Operations Support Representative 3Job Summary:FortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and...
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Cranbrook, Canada fortisBC Full timeOperations Support Representative 3FortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. As a key member of our team, you will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing and...
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Cranbrook, Canada fortisBC Full timeJob SummaryFortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing work orders.Key ResponsibilitiesInitiate and prepare work...
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Cranbrook, Canada fortisBC Full timeJob SummaryFortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing tasks.Key ResponsibilitiesInitiate and prepare work orders,...
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Operations Support Representative 3
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Cranbrook, Canada fortisBC Full timePosition OverviewFortisBC is seeking an Operations Support Representative to provide administrative support to the end-to-end Order Fulfillment, Operate & Maintain, Emergency, Design and Meter-to-Cash process steps. The successful candidate will be responsible for initiating and preparing, scheduling and dispatching, field work support and logistics, and...
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Operations Support Representative 3
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Cranbrook, Canada fortisBC Full timeJob SummaryFortisBC is seeking an Operations Support Representative 3 to provide administrative support to the end-to-end Order Fulfillment process. The successful candidate will be responsible for initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing work orders.Key ResponsibilitiesInitiate and prepare...
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Operations Support Representative 3
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Cranbrook, Canada fortisBC Full timeAffiliation: MoveUPEmployment Status: Full-Time RegularSalary: $2,173.00 Bi-weeklyWorkplace Flexibility: NoPosting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers. We're actively...
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Operations Support Representative
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Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...
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Operations Support Representative
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Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...
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Operations Support Representative
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Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...
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Operations Support Representative
3 weeks ago
Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...
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Operations Support Representative
3 weeks ago
Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...
-
Operations Support Representative
3 weeks ago
Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...
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Operations Support Representative
3 weeks ago
Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...
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Operations Support Representative
3 weeks ago
Cranbrook, Canada fortisBC Full timeOperations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...
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Operations Support Representative
4 weeks ago
Cranbrook, Canada fortisBC Full timeJob Title: Operations Support RepresentativeJob Summary:FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing...
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Operations Support Representative
4 weeks ago
Cranbrook, Canada fortisBC Full timeJob Title: Operations Support RepresentativeJob Summary:FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing...
Operations Support Representative 3
4 months ago
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,173.00 Bi-weekly
Workplace Flexibility: No
Posting End Date: Open until filled
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.
We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of BC's Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position OverviewOperations Support Representatives (“OSR’s”) provide a wide range of support to FortisBC gas and electric operations. The focus of these roles is administrative support of the end-to-end Order Fulfillment, Operate & Maintain, Emergency, Design and Meter-to-Cash process steps:
- Initiating and Preparing
- Scheduling and Dispatching
- Field work support and logistics
- Closing and Completion
Performs all of the duties associated with Operations Support Clerk 2 (OSR) plus the following:
- Answers non-routine enquiries and provides a wide range of detailed job information to crews, customers, other utilities and government authorities. Expedites field resources, tools, equipment, and materials as necessary. Uses technical knowledge and understanding of operations policies and procedures.
- Analyzes, interprets and communicates a variety of information to support the operations group.
- Receives or initiates reports of system faults or damage and follows FortisBC procedures to notify and assign FortisBC personnel and contact various bodies such as government agencies, municipal engineers, railways, telcos, police, and fire departments, as well as key customers to report proposed construction, maintenance, or emergency activities.
- Processes work orders and notifications. Enters and/or corrects field completion data to maintain data integrity, including measurement readings, defect and failure data, and follow-on work requirements.
- Orders and arranges required resources – materials, supplies, equipment, deliveries and pick-ups for specific material, 3rd party resources – as requested. Maintains record of availability of various services.
- Maintains contact with Field Resources regarding scheduled and on-going work and completion dates and information. Answers enquiries regarding delivery dates, meter identification, requests for field resources, equipment history and job status from internal and external parties.
- May act as primary telephone contact for inbound customer calls to capture customer requirements. Follows established procedures to:
- Obtain and maintain customer data;
- Ensure all service product requirements are collected;
- Explain FortisBC processes, procedures and requirements to customers;
- Select appropriate service product and pricing;
- Convey related permit requirements to customers;
- Inform customer of the price for the service product; and,
- Schedule the work with the customer, checking for crew and materials availability using capacity planning information and creating orders.
- May provide direction to OSR 2 positions.
- Performs related duties of a minor nature related to the above duties, which do not affect the rating of the job.
- High School graduation including courses in office practices and business communications.
- Nine (9) months directly related relevant work experience.
- Sound organizational skills including the ability to multi-task, prioritize and work under pressure during emergencies, peak workload periods and to meet tight deadlines.
- Sound verbal communication skills including telephone call handling skills, the ability to respond to difficult or demanding situations with tact and diplomacy.
- Sound written communication skills including the ability to correct spelling, punctuation and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
- Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
- Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets.
- Working knowledge of computer systems operations, environment and peripherals. Sound working knowledge of various applications software in use in the department (SAP & suite of MS Office products). Sound knowledge of various software applications required to support operations activities (e.g. MobileUP, AM/FM, Energy).
- Sound knowledge of field or network operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash, Design) processes and procedures.
- Sound knowledge of work and office processes and procedures.
- Sound analytical and decision making skills.
- Ability to interpret data from a variety of sources.
- This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the MUP/FortisBC Collective Agreement.
- This position may involve shift work or late coverage, depending on customer and operational requirements. Potential for variable day, afternoon and night shifts – 7 days a week – 24 hours a day.
- Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
