Operations Support Representative 3

1 month ago

Cranbrook, Canada fortisBC Full time

Job Title: Operations Support Representative 3

Job Summary:

FortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing work orders.

Key Responsibilities:

  • Provide administrative support to operations teams, including preparing and initiating work orders, scheduling and dispatching field resources, and closing and completing work orders.
  • Answer non-routine enquiries and provide detailed job information to crews, customers, and other stakeholders.
  • Analyze and interpret data to support operations activities, including measurement readings, defect and failure data, and follow-on work requirements.
  • Process work orders and notifications, and enter and/or correct field completion data to maintain data integrity.
  • Order and arrange required resources, including materials, supplies, equipment, and deliveries, and maintain records of availability.
  • Maintain contact with field resources regarding scheduled and on-going work and completion dates and information.
  • Act as primary telephone contact for inbound customer calls, capturing customer requirements and following established procedures to obtain and maintain customer data.
  • Provide direction to Operations Support Representatives 2, as required.

Requirements:

  • High School graduation, including courses in office practices and business communications.
  • Nine (9) months directly related relevant work experience.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure during emergencies, peak workload periods, and to meet tight deadlines.
  • Sound verbal communication skills, including telephone call handling skills, and the ability to respond to difficult or demanding situations with tact and diplomacy.
  • Sound written communication skills, including the ability to correct spelling, punctuation, and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
  • Courteous, professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in and contribute to a team environment.
  • Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets.
  • Working knowledge of computer systems operations, environment, and peripherals, and sound working knowledge of various applications software in use in the department (SAP & suite of MS Office products).
  • Sound knowledge of field or network operations (Operate & Maintain, Order Fulfillment, Emergency, Meter-to-Cash, Design) processes and procedures.
  • Sound knowledge of work and office processes and procedures.
  • Sound analytical and decision-making skills.
  • Ability to interpret data from a variety of sources.

Additional Information:

  • This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the MUP/FortisBC Collective Agreement.
  • This position may involve shift work or late coverage, depending on customer and operational requirements. Potential for variable day, afternoon, and night shifts – 7 days a week – 24 hours a day.
  • Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.

FortisBC is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment that values diversity and promotes equity and inclusion.

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