Operations Support Representative 3

4 weeks ago

Cranbrook, Canada fortisBC Full time
Job Title: Operations Support Representative 3

FortisBC is seeking a highly organized and detail-oriented Operations Support Representative 3 to join our team. As an Operations Support Representative 3, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and Meter-to-Cash processes.

Key Responsibilities:
  • Provide administrative support to the operations team, including scheduling and dispatching, field work support, and logistics.
  • Answer non-routine enquiries and provide detailed job information to crews, customers, other utilities, and government authorities.
  • Analyze, interpret, and communicate a variety of information to support the operations group.
  • Process work orders and notifications, and enter and/or correct field completion data to maintain data integrity.
  • Order and arrange required resources, including materials, supplies, equipment, deliveries, and pick-ups.
  • Maintain contact with field resources regarding scheduled and on-going work and completion dates and information.
  • May act as primary telephone contact for inbound customer calls, capturing customer requirements and following established procedures.
Requirements:
  • High School graduation, including courses in office practices and business communications.
  • Nine (9) months directly related relevant work experience.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure.
  • Sound verbal and written communication skills, including the ability to respond to difficult or demanding situations with tact and diplomacy.
  • Courteous, professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in a team environment.
  • Fast, accurate keyboarding skills (60 words per minute), including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets.
  • Working knowledge of computer systems operations, environment, and peripherals, as well as various applications software in use in the department (SAP & suite of MS Office products).
Additional Information:

This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the MUP/FortisBC Collective Agreement.

This position may involve shift work or late coverage, depending on customer and operational requirements. Potential for variable day, afternoon, and night shifts – 7 days a week – 24 hours a day.

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