Operations Support Representative

4 weeks ago

Cranbrook, Canada fortisBC Full time

Job Title: Operations Support Representative

Job Summary:

FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing work orders.

Key Responsibilities:

  • Provide administrative support to operations teams, including preparing and processing work orders, scheduling and dispatching field resources, and closing and completing work orders.
  • Answer non-routine enquiries and provide detailed job information to crews, customers, other utilities, and government authorities.
  • Analyze, interpret, and communicate a variety of information to support operations groups.
  • Process work orders and notifications, and enter and/or correct field completion data to maintain data integrity.
  • Order and arrange required resources, including materials, supplies, equipment, deliveries, and pick-ups.
  • Maintain contact with field resources regarding scheduled and on-going work and completion dates and information.
  • May act as primary telephone contact for inbound customer calls, capturing customer requirements and following established procedures.
  • May provide direction to Operations Support Representatives.

Requirements:

  • High School graduation including courses in office practices and business communications.
  • Nine (9) months directly related relevant work experience.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure.
  • Sound verbal communication skills, including telephone call handling skills and the ability to respond to difficult or demanding situations with tact and diplomacy.
  • Sound written communication skills, including the ability to correct spelling, punctuation, and grammatical errors as required.
  • Courteous, professional manner in dealing with internal and external contacts.
  • Fast, accurate keyboarding skills (60 words per minute).
  • Working knowledge of computer systems operations, environment, and peripherals.
  • Sound working knowledge of various applications software in use in the department.
  • Sound knowledge of field or network operations processes and procedures.
  • Sound analytical and decision-making skills.
  • Ability to interpret data from a variety of sources.

Additional Information:

  • This position has restricted holiday availability based on operational requirements.
  • This position may involve shift work or late coverage, depending on customer and operational requirements.
  • Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.

FortisBC is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a safe and inclusive work environment that values diversity and promotes equity.

  • Operations Support Representative

    2 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...

  • Operations Support Representative

    2 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Operations Support RepresentativeFortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design,...

  • Operations Support Representative

    4 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support RepresentativeJob Summary:FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing...

  • Operations Support Representative

    4 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support RepresentativeJob Summary:FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support RepresentativeJob Summary:FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing...

  • Operations Support Representative

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support RepresentativeJob Summary:FortisBC is seeking an Operations Support Representative to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing...

  • Operations Support Representative 3

    4 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support Representative 3FortisBC is seeking a highly organized and detail-oriented Operations Support Representative 3 to join our team. As an Operations Support Representative 3, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain,...

  • Operations Support Representative 3

    3 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support Representative 3FortisBC is seeking a highly organized and detail-oriented Operations Support Representative 3 to join our team. As an Operations Support Representative 3, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain,...

  • Operations Support Representative 3

    1 month ago

    Cranbrook, Canada fortisBC Full time

    Operations Support Representative 3FortisBC is seeking a highly skilled Operations Support Representative 3 to join our team. As a key member of our operations team, you will provide administrative support to our gas and electric operations, ensuring the smooth delivery of our services to our customers.Key Responsibilities:Provide administrative support to...

  • Operations Support Representative 3

    1 month ago

    Cranbrook, Canada fortisBC Full time

    Job Title: Operations Support Representative 3Job Summary:FortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and...

  • Operations Support Representative 3

    5 days ago

    Cranbrook, Canada fortisBC Full time

    Position OverviewFortisBC is seeking an Operations Support Representative to provide administrative support to the end-to-end Order Fulfillment, Operate & Maintain, Emergency, Design and Meter-to-Cash process steps. The successful candidate will be responsible for initiating and preparing, scheduling and dispatching, field work support and logistics, and...

  • Operations Support Representative 3

    1 month ago

    Cranbrook, Canada fortisBC Full time

    Operations Support Representative 3FortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. As a key member of our team, you will be responsible for a wide range of tasks, including initiating and preparing work orders, scheduling and dispatching field resources, and closing and...

  • Operations Support Representative 3

    2 weeks ago

    Cranbrook, Canada fortisBC Full time

    Job SummaryFortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing work orders.Key ResponsibilitiesInitiate and prepare work...

  • Operations Support Representative 3

    1 week ago

    Cranbrook, Canada fortisBC Full time

    Job SummaryFortisBC is seeking an Operations Support Representative 3 to provide administrative support to our gas and electric operations. The successful candidate will be responsible for initiating and preparing work orders, scheduling and dispatching field resources, and closing and completing tasks.Key ResponsibilitiesInitiate and prepare work orders,...