Operations Support Representative 3

1 month ago

Cranbrook, Canada fortisBC Full time
Operations Support Representative 3

FortisBC is seeking a highly skilled Operations Support Representative 3 to join our team. As a key member of our operations team, you will provide administrative support to our gas and electric operations, ensuring the smooth delivery of our services to our customers.

Key Responsibilities:
  • Provide administrative support to operations teams, including scheduling, dispatching, and field work support.
  • Answer non-routine enquiries and provide detailed job information to crews, customers, and other stakeholders.
  • Analyze and interpret data to support operations activities.
  • Process work orders and notifications, and maintain data integrity.
  • Order and arrange required resources, including materials, supplies, and equipment.
  • Maintain contact with field resources and answer enquiries regarding delivery dates, meter identification, and job status.
  • May act as primary telephone contact for inbound customer calls, capturing customer requirements and explaining FortisBC processes and procedures.
Requirements:
  • High School graduation, including courses in office practices and business communications.
  • Nine months of directly related relevant work experience.
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure.
  • Sound verbal and written communication skills, including telephone call handling skills and the ability to respond to difficult situations with tact and diplomacy.
  • Courteous and professional manner in dealing with internal and external contacts.
  • Fast and accurate keyboarding skills, including the ability to format various types of correspondence and reports.
  • Working knowledge of computer systems operations, environment, and peripherals.
  • Sound knowledge of field or network operations processes and procedures.
Additional Information:

This position has restricted holiday availability based on operational requirements. Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.

FortisBC is committed to a safe and inclusive culture where each of us can connect, belong, and grow. We offer a competitive salary and benefits package, while supporting life-long career development.

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