Operations Support Representative

3 weeks ago


Cranbrook, Canada fortisBC Full time
Operations Support Representative

FortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and Meter-to-Cash processes.

Key Responsibilities:
  • Initiate and prepare work orders, schedules, and dispatches
  • Provide field work support and logistics, including expediting resources, tools, equipment, and materials
  • Analyze and interpret data to support operations, including system faults or damage reports
  • Process work orders and notifications, entering and correcting field completion data to maintain data integrity
  • Order and arrange required resources, including materials, supplies, equipment, deliveries, and pick-ups
  • Maintain contact with field resources regarding scheduled and ongoing work, answering enquiries from internal and external parties
  • Act as primary telephone contact for inbound customer calls, capturing customer requirements and following established procedures
Requirements:
  • High school graduation, including courses in office practices and business communications
  • Nine months of directly related relevant work experience
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure
  • Sound verbal and written communication skills, including telephone call handling and correspondence preparation
  • Courteous and professional manner in dealing with internal and external contacts
  • Fast and accurate keyboarding skills, including formatting various types of correspondence and reports
  • Working knowledge of computer systems operations, environment, and peripherals, as well as various software applications
Additional Information:

This position has restricted holiday availability based on operational requirements. Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements. FortisBC offers a competitive salary and benefits package, as well as opportunities for life-long career development and volunteerism.



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