Operations Support Representative

3 weeks ago

Cranbrook, Canada fortisBC Full time
Operations Support Representative

FortisBC is seeking a highly organized and detail-oriented Operations Support Representative to join our team. As an Operations Support Representative, you will provide administrative support to our gas and electric operations team, ensuring the smooth execution of our Order Fulfillment, Operate & Maintain, Emergency, Design, and Meter-to-Cash processes.

Key Responsibilities:
  • Initiate and prepare work orders, schedules, and dispatches
  • Provide field work support and logistics, including expediting resources, tools, equipment, and materials
  • Analyze and interpret data to support operations, including system faults or damage reports
  • Process work orders and notifications, entering and correcting field completion data to maintain data integrity
  • Order and arrange required resources, including materials, supplies, equipment, deliveries, and pick-ups
  • Maintain contact with field resources regarding scheduled and ongoing work, answering enquiries from internal and external parties
  • May act as primary telephone contact for inbound customer calls, capturing customer requirements and following established procedures
Requirements:
  • High school graduation, including courses in office practices and business communications
  • Nine months of directly related relevant work experience
  • Sound organizational skills, including the ability to multi-task, prioritize, and work under pressure
  • Sound verbal and written communication skills, including telephone call handling skills and the ability to respond to difficult or demanding situations
  • Courteous and professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in a team environment
  • Fast and accurate keyboarding skills, including the ability to format various types of correspondence, reports, forms, charts, and layout electronic spreadsheets
  • Working knowledge of computer systems operations, environment, and peripherals, as well as various applications software in use in the department
Additional Information:

This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the MUP/FortisBC Collective Agreement.

This position may involve shift work or late coverage, depending on customer and operational requirements. Potential for variable day, afternoon, and night shifts – 7 days a week – 24 hours a day.

FortisBC is committed to a safe, inclusive, and diverse workplace, offering a competitive salary and benefits package, as well as opportunities for life-long career development.

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