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Baggage Coordinator- Contract
3 months ago
The Opportunity:
Under Sunwing Airlines, we are looking for a Baggage Coordinator to join us in making vacation dreams come true. As the Bilingual Baggage Coordinator, you possess exceptional customer service focus and genuine empathy for customers. You will be responsible for tracing and resolving customer concerns related to their mishandled baggage, from start to end. With the ability to be persistent, tenacious and demonstrate great investigative skills, you are able to analyze written and/or verbal communications. The term of the role will be a ten (10) month contract. The position reports to the Baggage Service Manager and will be located in Toronto, ON.
What You’ll Do:
Baggage tracing & station tracing Respond to all phone calls and emails related to the position Maintain baggage database/tracing system World Tracer up to date Keep passengers & stations updated on the status of their file/claim Research and respond to customer service complaints Analyze and investigate all claims received pertaining to delayed, lost, or damaged baggage Respond to written or telephone inquiries, update travel agents and customers on the status of their concerns and provide consultation as appropriate on policy inquiries Timely and consistent communications with customers with open cases Provide timely and empathetic responses to customers’ inquiries; either verbally, electronically or written Solid understanding of company policies and procedures Create and process rush and on-hand bags on World Tracer and arrange an alternative flight for baggage delivery Create and arrange courier delivery of bags to passenger addresses Log lost and found items onboard and report to Central Baggage Manager/Supervisor Respond to email communications within other stations and Central Baggage Other duties as required.What You’ll Need:
Exceptional customer service focus and has genuine empathy for customers Self-motivated with effective time management skills, able to manage a varied workload World Tracer knowledge an asset Exceptional written, electronic, and oral communication skills Highly organized and efficient Skillful at analyzing written and/or verbal communications to interpret what the customer is trying to convey.What We Offer:
Growth opportunities Free Parking Open concept, collaborative workspace Opportunity to give back through our social responsibility initiatives See for yourself