Associate Director, Baggage Programs and Projects

2 weeks ago


Toronto, Ontario, Canada Greater Toronto Airports Authority Full time

Job Summary:

As Associate Director, Baggage Programs and Projects, you will play a key role in ensuring the smooth operation of baggage services at Toronto Pearson Airport. This includes planning, delivering, and operationalizing baggage projects with minimal impact on live operations.

Key Responsibilities:

  • Lead baggage programs and project initiation and implementation in conjunction with other departments of the GTAA and government agencies.
  • Develop the 5-year plan for Baggage Programs and identify new technologies to aid with connection and local baggage processing.
  • Work with the Baggage Services Team to develop optimum baggage flows that have government agency touch points.
  • Act as subject matter expert from a baggage perspective on ITD, BIWIS, HBS, and OSS processes and their associated software tools.
  • Manage government agencies' baggage screening requirements and integration of new initiatives and activities in conjunction with Air Carriers and internal GTAA Partners.
  • Support regulatory and policy development to baggage processes, with governments in Canada and the United States (CBSA and USCBP).
  • Develop and maintain contingency plans to support baggage processes with Government Agency involvement.
  • Lead and manage all aspects of Common Handler service contract.
  • Manage implementation of Toronto Pearson Baggage Strategy projects.
  • Define project requirements to accommodate growth and capacity.
  • Assist in development of business cases to optimize baggage systems.
  • Review and approve all project management documents.
  • Bring order and consistency to planning and execution of projects while mitigating operational impact.
  • Ensure targets are agreed upon and managed within the projects from a quantitative and schedule perspective.
  • Build and maintain day-to-day relationships and interactions with partners at CBSA, USCBP, CATSA, and TC, including their day-of teams to foster a culture of transparency, collaboration, and serving their unique customer needs.
  • Lead people by providing coaching, guidance, and development, and providing meaningful feedback for personal and career growth.

Requirements:

  • Post-secondary degree or a combination of education and relevant experience.
  • 5 years of experience in a large airport, airline, or similar industry.
  • Experience with management in a unionized environment.
  • Ability to obtain and retain Transportation Security Clearance.

About the Role:

This is a unique opportunity to be part of the Greater Toronto Airports Authority team and contribute to the success of Toronto Pearson Airport. As Associate Director, Baggage Programs and Projects, you will have the chance to work with a talented team and make a meaningful impact on the airport's operations.

What We Offer:

As a GTAA employee, you'll have access to amazing benefits, including retirement planning, comprehensive group health benefits, employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.



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