Baggage Claims Coordinator

3 months ago

Toronto, Canada Sunwing Travel Group Full time

**Join us in making vacation dreams come true**
****

Are you searching for a fun, passionate, travel loving team? -Sunwing has the EPIC work culture you have been searching for. We are currently looking for a
**Baggage Claims Coordinator**
***to join us in making vacation dreams come true. As the
**Baggage Claims Coordinator**, you possess exceptional customer service focus and genuine empathy for customers. Reporting to the Baggage Service Manager, you will be responsible for tracing and resolving customer concerns related to their mishandled baggage, from start to end. With the ability to be persistent, tenacious and demonstrate great investigative skills, you are able to analyze written and/or verbal communications. This role will be located in Toronto, Ontario.
_ _
- have_
- your career _
- soar to new heights - _
- under out wing_

**W**
**ork Perks**
- Great travel perks
- _ Goodlife_ Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives

**What You’ll Do**:

- Baggage tracing & station tracing
- Maintain baggage database/tracing system World Tracer up-to-date
- Keep passengers & stations updated on the status of their file/claim
- Research and respond to customer service complaints
- Analyze and investigate all claims received pertaining to delayed, lost or damaged baggage
- Respond to written or telephone inquiries, update travel agents and customers on the status of their concerns, and provide consultation as appropriate on policy inquiries.
- Timely and consistent communications with customers with open cases.
- Provide timely and empathetic responses to customers’ inquiries; either verbally, electronically or written
- Solid understanding of company policies and procedures
- Create and process rush and on-hand bags on WorldTracer and arrange an alternative flight for baggage delivery
- Create and arrange courier delivery of bags to passenger addresses
- Log lost and found items onboard and report to Central Baggage Manager/Supervisor
- Other duties as required

***
**What You’ll Need**:

- Exceptional customer service focus and has genuine empathy for customers.
- Self-motivated with effective time management skills, able to manage a varied workload.
- World Tracer knowledge an asset
- Exceptional written, electronic, and oral communication skills
- Highly organized and efficient
- Skillful at analyzing written and/or verbal communications to determine the ‘meaning behind the words’; perceptive.

**About Us**:
*

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