Manager, Clinical Services

3 months ago

Victoria, Canada PHSA Full time

Manager, Clinical Services & Program Operations

BC Cancer

Victoria, BC

The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care Manager, Clinical Operations is a keystone position that oversees large portfolios including senior nursing roles in a role that requires managing multiple changing demands with ongoing interruptions, and significant physical demands within hectic clinical setting. Responsibilities include managing and directing staff, budget development and oversight, interpreting the intent of programs and applying operational decisions, communicating with leadership colleagues and facilitating consensus, and implementation of operational plans.

What you'll do

Develop strategic priorities and coordinate operational planning and implementation for the Cancer Centre in conjunction with the practice leaders and Senior Director, Regional Clinical Operations. Collaborate with regional and provincial based colleagues including medical and operational leaders in support patient-focused and integrated care. Provide overall leadership and direction for team members using effective management techniques coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff. Manage clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints. Develop effective and efficient practice and process to measure the use of resources and quality of care. Manage available resource including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required. Lead, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensures compliance with accreditation standards, and coordinates or participates in quality improvement activities (including imPROVE).

What you bring

Qualifications:

A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association. Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.

You have:

Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds. Strong skills in operations management. Foster collaborative working relationship that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect. Self-directed and highly motivated. Demonstrate ability to lead teams and to promote teamwork. Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.  Proven ability to negotiate and mediate resolutions to complex situations. Understanding and experience of quality assurance process, operational planning and program development. Ability to develop and foster a culture of education and research aimed at improving care delivery and patient outcomes. Demonstrate basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system. Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system. Support team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level. Work collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically. Have commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees. Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. Annual statutory holidays (13) with generous vacation entitlement and accruement. PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

What we do

 provides comprehensive cancer control for the people of British Columbia.

BC Cancer is part of the Provincial Health Services Authority (PHSA).

() plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: 

PHSA and BC Cancer are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

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