Practice Manager

3 months ago

Victoria, Canada Queensway Veterinary Hospital Full time

You were made to save animals, we take care of the rest.

Founded in 1988, McKenzie Veterinary Services is a veterinary practice in Victoria, BC, that offers a friendly and supportive work environment. We provide a full range of services for dogs, cats, birds, reptiles, rabbits, even the occasional goat At McKenzie, you’re not just another employee. You become an integral part of our community. Not only are we a Cat Friendly Practice, but the majority of our support staff and all of our veterinarians are Fear Free Certified Professionals. We are going that extra mile by actively working towards being both a Fear Free certified and AAHA certified clinic. We take caring for our patients seriously. Our team members also embody our core principles and values of personal growth through education, compassionate and comprehensive care, and respect for the range of approaches and opinions we are fortunate to have in a multi-veterinarian practice.

**About The Role**
- Oversee smooth and efficient operations of the clinics
- Recruit, train, and motivate staff
- Handle HR issues when they arise, and escalate to the Operations Director if needed
- Work with the Operations Director to create and execute the vision for the clinics
- Help grow the clinics in both revenue and new clientele
- Create action plans for the clinic and staff to maximize success
- Prepare regular reports on a weekly basis
- Previous experience as an outlet manager, preferably in the veterinary, retail, or healthcare industry(but not required)
- You will oversee a large team, therefore exceptional people skills and proven leadership skills are a must
- Experience with shifts, and drafting/managing schedules
- Good management and leadership skills with the ability to set priorities, delegate, motivate and develop the hospital and team to become top performers in the community
- You must be a client service professional, who puts the client first at all times
- An experienced people manager, who has hired, trained and held people accountable for their performance
- Developed emotional intelligence to be able to contain emotional situations around the clinic
- Solid communication skills, both when dealing with clients and interpersonal relationships
- Collaboration skills demonstrating a strong desire to build rapport and solid relationships with team members, clients and the community
- Financial skills to understand the needs of the business and the importance of growing revenues and controlling expenses
- Passion for what you do every day Enthusiasm, energy and a positive attitude are a must
- The Clinic managers are the gatekeepers of the clinic and they will be fully supported by the Operations Director, with access to different resources, including continuous training and development to support and ensure their success in managing the clinic.

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