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Account Executive, Ticket Sales

3 months ago

Regina, Canada Brandt Full time

The Regina Pats Hockey Club is seeking a dynamic and results-driven Account Executive, Ticket Sales to join our team. The ideal candidate will be responsible for driving revenue, ensuring client satisfaction, and contributing to overall growth of the Regina Pats. In liaison with the Manager, Ticket Operations, the Account Executive, Ticket Sales will primarily be responsible for full-menu selling which includes but is not limited to season ticket memberships, flex packages, group, premium, and single game tickets along with various other Pats ticket packages. Selling of all ticket types will be managed through cold calling on new and past purchasers, qualified lists and face-to-face meetings.

 

Duties & Responsibilities

  • Identify, prospect and secure new business opportunities to meet and exceed sales targets through the sale of the full suite of Regina Pats ticket offerings.
  • In conjunction with the Sponsorship department, assist with the sale of season ticket memberships, premium, flex and group ticket package options.
  • Assist in the development and execution of the yearly ticketing sales plan. 
  • Assist with establishing ticket pricing and package structures. 
  • Assist with the strategic management of ticket inventory.
  • Responsible for the fulfillment of all ticket allocation (Season Memberships, Ticket Vouchers, Packages & Group Tickets).
  • Lead, perform and provide exceptional customer service to fans, sponsors and the public when assisting and fielding ticketing related questions and inquires, as well as troubleshooting all issues, including those related to the My Pats Account.
  •  Problem solve and troubleshoot ticketing issues including ticket scanning/entry, digital entry and Account Manager acces
  • Work collectively and efficiently with the Manager, Ticket Operations as well as Brandt Centre Box Office staff, security, and guest relations staff to ensure all ticket policies and procedures are being followed to allow guests to efficiently enter the building and have an enjoyable game day experience. 
  • Perform other duties, including game days, as assigned.

#LI-onsite



Required Skills
  • Ability to work cohesively as a team player while also being a self-starter and work autonomously when needed.
  • Desire to excel in the sports & entertainment industry.
  • Previous experience in ticket and/or partnership sales direct to consumer or B2B considered an asset.
  • Ability to work in a team-oriented environment with an irregular work schedule to include all Regina Pats Home games, nights, weekends, and some holidays.
  • Required to work prior to, during and post-game at all events.
  • Proficiency in basic computer software programs (Microsoft Office, Teams, Zoom, Google Docs etc.).
  • Ability to speak publicly and represent the Regina Pats in a professional manner.
  • Strong English written and verbal communication skills required.
  • Strong strategic thinking skills required.  
  • Ability to work under pressure and adhere to tight deadlines.
  • Excellent organizational and communication skills.
  • Bachelor’s degree in sport administration, business, marketing, or related field preferred.
  • Strong conflict resolution, negotiation and customer service skills.
  • Knowledge of the Western Hockey League and Junior Hockey considered an asset.


Required Experience
  •        Must be able to access all seating areas to handle customer issues.
  • Must be able to occasionally lift and/or move up to 50 lbs. 
  • Ability to sit, stand, bend, walk and climb stairs for an extended period of time.  
  • Ability to work off a computer/laptop screen for an extended period of time.
  • Ability to work in various environments where noise levels differ. 

kbrazil@reginapats.com

  • Ability to work cohesively as a team player while also being a self-starter and work autonomously when needed.
  • Desire to excel in the sports & entertainment industry.
  • Previous experience in ticket and/or partnership sales direct to consumer or B2B considered an asset.
  • Ability to work in a team-oriented environment with an irregular work schedule to include all Regina Pats Home games, nights, weekends, and some holidays.
  • Required to work prior to, during and post-game at all events.
  • Proficiency in basic computer software programs (Microsoft Office, Teams, Zoom, Google Docs etc.).
  • Ability to speak publicly and represent the Regina Pats in a professional manner.
  • Strong English written and verbal communication skills required.
  • Strong strategic thinking skills required.  
  • Ability to work under pressure and adhere to tight deadlines.
  • Excellent organizational and communication skills.
  • Bachelor’s degree in sport administration, business, marketing, or related field preferred.
  • Strong conflict resolution, negotiation and customer service skills.
  • Knowledge of the Western Hockey League and Junior Hockey considered an asset.