Risk & Issuing Manager

5 months ago

Toronto, Canada Peoples Trust Full time

Job Details

Description

About us :

Peoples Group is a boutique financial institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 35 years. Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values: Trustworthy, Creative, Willing. We believe people don't choose a company to work for, they choose a company to join. We prioritize risk-based practices and procedures in order to remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We are hiring for this position out of our Toronto office.

About you:

As the Risk & Issuing Manager, you support and implement a strong risk culture through the monitoring of risk performance metrics and providing robust risk training to team members. You are part of the first line of defense reporting to the VP, Payments Risk, and are responsible for risk management through the assessment, evaluation, mitigation, reporting and ongoing monitoring of fraud risk related to the Issuing and Money Movement product lines.

As a people leader at Peoples Group, you are strength-based, engagement-focused and performance-oriented. People leaders understand themselves, their people, their subject matter, their outcomes and how their team's work contributes to the overall success of the organization.

About the qualifications:

5+ years of experience in similar position Bachelors Degree in a relevant field Experience designing and implementing process improvements or change management an asset Ability to negotiate and influence positive outcomes Understand how the role relates to the organization's business strategy (line-of-sight connection) Helps direct reports understand how their work contributes to broader business objectives Develop cooperative working relationships with others in the company and Peoples Group’s clients Builds commitment in others for their individual and team objectives. Proficient with Excel and KYC tools

About the day-to-day:

Oversight activities encompass the monitoring of issuing program and partner performance, creation and review of reports, transaction monitoring for fraud indicators, as well as assisting with the management of portfolio exposure. Monitor and provide fraud risk analysis of card programs and Program Managers to ensure fraud risk is managed within Peoples Group’s fraud and chargeback risk appetite tolerance thresholds. Monitor client activity for products like Electronic Funds Transfer (EFT), Interac e-transfer (Send Money, Receive Money, Autodeposit), Bill Pay, Visa Direct, and Mastercard MoneySend. Facilitate client communications to investigate material increases in fraud KRIs and working with clients towards successful fraud mitigation. Review or create fraud risk policies and standard operating procedures and make recommendations for changes Support Peoples Group requests for data to respond to police investigations and government requests for information or demands to pay. Liaise with other functions (i.e. Corporate Compliance, ERM, Financial Crime, Internal Audit) across Peoples Group. Engage with Senior Management and the business unit leaders in a consultative business-partner capacity on matters pertaining with oversight and management of fraud risk arising from Issuing and Money Movement operations and initiatives. Keep informed of industry changes, trends, and best practices, and assess the potential impact on processes and procedures. Manage, motivate and develop direct reports through ongoing performance development.

Compensation:

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $85,000 and $95,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possess. As part of our recruiting process, shortlisted candidates will be asked their salary expectations for this position.

Help us get to know you better by answering our application questions Your participation is expected as an essential part of our selection process.

NOTE: Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

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