Risk & Issuing Program Manager
3 weeks ago
Company Overview
Peoples Trust is a boutique financial institution with offices located in various locations across Canada, offering exceptional customer service backed by extensive product knowledge and experience.
Our mission is to exceed our customers' expectations by prioritizing risk-based practices and procedures, ensuring we remain risk intelligent and compliant. We value people, building relationships, and focusing on strengths; we execute with passion.
About the Work Environment:
As a flexible and hybrid work environment, you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.
We are hiring for this position out of our main office.
About You:
As the Risk & Issuing Program Manager, you support and implement a strong risk culture through monitoring risk performance metrics and providing robust risk training to team members. You are part of the first line of defense reporting to the VP, Payments Risk, and are responsible for risk management through assessment, evaluation, mitigation, reporting, and ongoing monitoring of fraud risk related to the Issuing and Money Movement product lines.
This role involves overseeing activities such as monitoring issuing program and partner performance, creation and review of reports, transaction monitoring for fraud indicators, and assisting with portfolio exposure management.
In addition, you will monitor and provide fraud risk analysis of card programs and Program Managers to ensure fraud risk is managed within our company's fraud and chargeback risk appetite tolerance thresholds.
This includes facilitating client communications to investigate material increases in fraud Key Risk Indicators (KRIs) and working with clients towards successful fraud mitigation.
To succeed in this role, you will need to have excellent communication and negotiation skills, as well as the ability to analyze complex data and identify potential risks.
You will also need to be proficient with Excel and KYC tools.
About the Daily Tasks:
- Monitor and analyze key risk indicators to identify potential fraud risks
- Develop and implement risk mitigation strategies to reduce fraud risk
- Collaborate with cross-functional teams to share best practices and improve overall risk management
- Provide regular updates to senior management on risk performance metrics and trends
- Manage and motivate direct reports to achieve their goals and objectives
About Compensation:
Peoples Trust offers a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $85,000 and $95,000 per year depending on the knowledge, skills, abilities, and experience that the chosen candidate possesses.
We are committed to providing a supportive and inclusive work environment, and offer opportunities for professional growth and development.
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