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Customer Success Enablement Specialist

3 months ago

Toronto, Canada CLIO Full time

What your team does:

 

Revenue Enablement supports the Revenue organization with the tools, technology, content, training, process, and support necessary to do their jobs effectively and meet revenue targets. This looks like onboarding new hires, building effective content (like playbooks), ongoing skills reinforcement, etc. 

Who you are:

You will be a key member of the Customer Success Enablement team and will be responsible for the onboarding, continuing education, product learning, skills development, and ongoing development resources for our Customer Success team.

We are looking for someone who is passionate about helping others do better every day. The ideal candidate will be someone who is comfortable facilitating, collaborative, and creative. You need to thrive in a fast-paced, rapid growth environment, where change and new challenges are common. 

What youll be doing:

Develop world-class enablement content that supports Customer Success roles Create and maintain documentation on CS processes, best practices, policies, playbooks, etc. Improve, refine, and maintain existing content Develop and manage the CS content library Collaborate with Enablement, Customer Success, and Operations to identify highest-impact content priorities Orchestrate roll-out and adoption of enablement content Implement and track metrics to understand engagement with enablement content Assist with integration and utilization of tools within the CS technology stack Partner with Revenue leadership to create continuous learning content needed to support the Customer CS teams Deliver virtual and live onboarding and continuous education sessions across CS roles  Serve as subject matter expert for Service Cloud, Zendesk, ChurnZero, and other CS tech stack tools  Stay up to date on enablement and CS best practices Recommend and implement solutions to address knowledge gaps Assist and support Revenue Enablement initiatives as needed

What you may have:

2+ years of experience in customer success enablement Customer Success experience is a plus Experience with facilitation, content creation, and building engaging learning required A self-starter  Commitment to learning and staying up to date on industry best practices Ability to manage projects from conception to completion Strong presentation and written communication skills Collaborative, creative, and accountable business partner Ability to effectively manage deadlines, ambiguity and change Strong strategic, conceptual, and decision-making skills  Innovative. The ideal candidate is never satisfied with the status quo and is always looking for the next best way to do the work or accomplish goals

#LI-Hybrid

What you will find here:

Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
 

Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance 

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day. 

Flexible time off policy, with an encouraged 20 days off per year.

$2000 annual counseling benefit

RRSP matching and RESP contribution 

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years​

The full salary range* for this role is $74,800 to $88,000 to $101,200 CAD..

*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.