Customer Success Operations Specialist
7 days ago
Clio
- is more than just a tech company-we are a global leader that is transforming the legal experience for all by
bettering the lives of legal professionals
- while
increasing access to justice
- . Summary:
What your team does:
Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.
Who you are:
You will be working on the Customer Success Operations team in the Revenue Operations department. Your team is responsible for designing strategies, programs, and insights that empower the Customer Success organization to do their best work and exceed Net Revenue Retention goals. In this role, you will design, implement, and measure strategic programs, initiatives, and processes that enable our Customer Success team to deliver exceptional value to our customers. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions, by building, experimenting, and iterating continuously. You will work collaboratively with the Customer Success Operations team, Customer Success (Post-Sales) leadership team, and cross-functional Revenue Operations and Go To Market teams. You will report directly to the Director of Customer Success Operations.
What you’ll be doing:
- Work on strategic programs and projects for the Customer Success department, which is comprised of Onboarding, Data Migrations, Account Management, Scaled and High Touch Customer Success, Education, Professional Services, and Customer Support teams, and ensure their day to day operational needs are met- Manage the Customer Success Operations team’s internal intake process on a daily basis, including our help channel and our intake form and board, to ensure that we are responsive to our stakeholders’ tickets and are able to assign work appropriately to our team members- Collaborate on strategic initiatives, programs, and projects in support of the Customer Success organization’s annual goals and quarterly OKRs. Proactively identify gaps and design effective solutions across programs, processes, playbooks, systems, and data/analytics
What you bring:
- Minimum 3 years of experience in Customer Success Operations or Revenue Operations at B2B software companies- Strong business acumen and understanding of key metrics for Customer Success (Post-Sales) organizations, including Customer Success Management, Customer Support, Education, and Professional Services teams- Excellent organization and time management skills; experience creating and maintaining detailed project plans, meeting tight deadlines, and proactively surfacing risks and issues- Data-driven and analytical; able to use data to measure the business impact of your work- Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels and cross-functional teams- Strong ability to work both independently and in teams to deliver successful outcomes- Experience as either a power user or technical admin of a Customer Success Platform (ex: Gainsight, ChurnZero)- Support the optimization of our Customer Success department’s tech stack, in partnership with our GTM Systems team. Make recommendations and implement enhancements on a continuous basis to ensure the tech stack is effective in enabling the business’s strategy and evolving needs- Collaborate on cross-functional initiatives for the Customer Success department (ex: operational readiness for new product launches), in partnership with your peers in the Customer Success Operations team and the Revenue Operations team
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.- Flexible time off policy, with an encouraged 20 days off per year.- $2000 annual counseling benefit- RRSP matching and RESP contribution- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The full salary range* for this role is $74,800 to $88,000 to $101,200 CAD.Please note there are a separate set of salary bands for other regions based on local currency.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
diversity, equity and inclusion
Clio provides accessibility accommodations during the re
-
Customer Success Operations Specialist
6 days ago
Toronto, Canada Clio Full timeWe are currently seeking a Customer Success Operations Specialist to join our Revenue Operations Team. This role is available to candidates in Vancouver or Toronto.What your team does:Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, and Customer...
-
Customer Success Specialist
1 day ago
Toronto, Canada Resolver Full timeResolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ As a Customer Success Specialist at Resolver, you will manage a portfolio of customers, drive renewals, and focus on generating qualified migration opportunities. The Customer Success team at Resolver are a friendly, supportive bunch who put our...
-
Customer Success Operations Specialist
7 months ago
Toronto, Canada Royal Bank of Canada Full time**Job Summary** RBCx is a new kind of business - one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives - to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new...
-
Director, Customer Success
3 weeks ago
Toronto, Canada SAS Full time: **Director, Customer Success - Canada & Healthcare** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...
-
Customer Success Specialist
1 day ago
Toronto, Canada Marketcircle Full timeAre you looking for autonomy, flexibility in a 100% remote environment, the opportunity to try new things and push creative boundaries? Do you care about small businesses? Do you like supporting and teaching others? This role provides just that and much more! We're looking for a quick learner, someone excellent at communicating with customers and a problem...
-
Customer Success Specialist
3 weeks ago
Toronto, Canada myBlueprint Full time**About myBlueprint** Our vision is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we’re are excited about what's next. Come grow your career with us! **About the Opportunity** As a Customer Success Specialist, you’ll play a key role in...
-
Customer Success Specialist
6 months ago
Toronto, Canada Altus Group Full timeJob Category: Administration, Technology Pay Grade Range: $33,000.00 - $77,000.00 Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market...
-
Customer Success Specialist
5 days ago
Toronto, Canada North Results Inc. Full time**Customer Success Specialist** **stu.me**: - Product Site **Searchie.io**: - Product Site - Company Site **Hybrid/Remote in Brantford, Ontario** **Who we are** North Results is a young startup company based in Ontario, Canada. We teach entrepreneurs how to turn what they know, love, and do into recurring revenue through courses and memberships. We live...
-
Customer Success Specialist
7 months ago
Greater Toronto Area, Canada Help Desk Technology Full time**Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...
-
Customer Success Operations Manager
7 months ago
Toronto, Canada Clio Full time-Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: What your team does: Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support...
-
Customer Success Specialist
7 months ago
Toronto, Canada HiMama Full time**About HiMama and Our Mission: HiMama is improving learning outcomes for children aged zero to five. We are a social purpose business and certified B Corporation that connects families with the early childhood professionals who serve them. Our goal is to empower early childhood educators with affordable tools that enable them to improve developmental...
-
Solution Area Specialist
7 months ago
Toronto, Canada Microsoft Full timeDo you want to be a part of a transformational sales team that is revolutionizing the way we sell our services? A Solution Area Specialist - Customer Success focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all...
-
Solution Area Specialist
7 months ago
Toronto, Canada Microsoft Full timeDo you want to be a part of a transformational sales team that is revolutionizing the way we sell our services? A Solution Area Specialist - Customer Success focuses on generating and qualifying leads, drives, and closes Microsoft Enterprise Unified Support opportunities, and remains engaged with our customers to ensure they are supported throughout all...
-
Account Specialist Customer Success Manager
4 months ago
Toronto, Canada IBM Full timeIntroduction As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...
-
Customer Success Operations Manager
6 months ago
Toronto, Canada Katana Full time**Are you eager to contribute to a growing company's revenue operations team? If you are a data-driven and strategic individual with a profound understanding of customer success operations and adept at leveraging technology platforms, we want you! Our Revenue Operations team is expanding, and we invite you to be the next proactive, passionate member to...
-
Customer Success Specialist
1 day ago
Toronto, Canada Parity Full time**ABOUT US** At Parity, our purpose is to make urban living sustainable by providing an easy service to manage waste energy and save money for our customers. Parity provides a cloud-based building automation system that adapts a building’s energy use to the demands of its residents. The net result? Money saved and CO2 emissions reduced. Multi-residential...
-
Customer Success Advisor
6 months ago
Toronto, Canada AlertDriving Full time**Customer Success Advisor** **Position Title Recommendations for LinkedIn**: 1. Customer Success Specialist 2. Customer Success Associate 3. Customer Success Advisor **Reports to**:Customer Success Manager We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving®...
-
Customer Success Operations Specialist
4 weeks ago
Toronto, Ontario, Canada Jagger Full timeRole OverviewJagger is seeking a skilled Customer Success Coordinator to join their team in Toronto. This role involves working closely with senior team members to build relationships, support growth, and assist with key projects.About the JobThis full-time position offers a unique opportunity to work with software and help customers succeed. Key...
-
Customer Success Operations Manager
7 months ago
Toronto, Canada AlayaCare Full time**About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 600+ team members across Canada, US, Australia, and Brazil. We aim to...
-
Customer Success Associate
2 days ago
Toronto, Canada Employee by Design Full timeWe are seeking dynamic and motivated individuals to join our team! This role will be an addition to our Customer Success team, working alongside our Senior Customer Success Manager under our Strategic Accounts division. We’re looking for a Customer Success Associate who will be in constant communication with our clients to understand their needs, address...