Customer Success Enablement Manager

7 days ago


Toronto, Canada Aftership Full time

**About Us**

Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.

At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.

We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you’re looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.

**Your Mission**:
Our team is growing and we are currently looking for a Customer Success Enablement Manager to partner with our Customer Success Manager (CSM) organization. In this role, you are responsible for creating and implementing enablement programs and initiatives to support our CSMs in effectively managing and growing our customer relationships.

**How you will make a difference**:

- Develop and execute on a comprehensive enablement strategy that supports the professional growth and effectiveness of our CSMs. This includes designing and delivering training programs
- Partner with internal teams to optimize processes and product enablement
- Lead product enablement for GTM teams leveraging value
- based methodology
- Support global roll out of programs beyond Customer Success Org, involving Sales and Solution Architects and other cross functional teams across NA, APAC and EMEA
- Collaborate closely with senior leadership to develop enablement initiatives tailored to address critical gaps identified across the knowledge, skills and processes of our global CSMs.
- Develop and maintain an onboarding program for new CSM hires, ensuring a smooth transition and accelerated ramp.
- Foster a collaborative and supportive environment through knowledge sharing, peer learning, and facilitating communication channels for CSMs.
- Establish metrics to measure the effectiveness of enablement initiatives and track the impact on CSM performance, customer satisfaction, and revenue growth.
- Provide ongoing coaching and mentorship to CSMs, offering guidance on best practices, customer engagement strategies, and relationship management.
- Impact the CS organization globally and have the opportunity to travel

**Who we are looking for**:

- Minimum Bachelor degree in a business related field
- 3+ years leading end-to-end enablement programs for Customer Success or Sales roles
- SaaS experience is preferred
- Strategic mindset with the ability to align enablement initiatives with broader organizational objectives
- Excellent communication, presentation and coordination skills
- Proven experience using Gong, Tableau, Hubspot, Notion and Planhat, Google Platform as well as LMS/CMS systems
- Analytical mindset with the ability to leverage data and insights to inform decisions and drive continuous improvement
- Experience in establishing key performance indicators (KPIs) to measure the effectiveness of enablement initiatives
- Experience collaborating cross-functionally with product and marketing teams
- Ability to design and develop engaging and interactive training and content using a variety of adult learning modalities and methods
- You are based in US or Canada (hybrid model)
- At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission._

**Why You Should Join Us**:

- We are a certified Great Place To Work®, which recognizes AfterShip’s commitment to its core values and an inclusive workplace culture. We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You’ll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
- We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

We have great ambition to make buying and selling easier for everyone in this world
- one of the most exciting spaces for a technology start-up to be in. There is



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