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Revenue Operations Specialist

4 months ago

Ottawa, Canada Assent Full time
Job Description

The Revenue Operations Specialist will have a wide range of duties as part of Assent’s Revenue Operations team. This role will play an integral part in delivering on the ongoing reporting, systems administration, and operational coordination of the team, including translating data into easily digestible information. This role requires timely communications with Sales, Business Development, Customer Success, and other departments, including Marketing, Finance, EDITS and Product. The ideal candidate is highly organized with impeccable attention to detail and solid interpersonal and analytical skills.

Key Requirements & Responsibilities 

  • Assist in administering and managing the tools and systems necessary to properly and efficiently measure and report on Revenue operations deliverables
  • Assist with continuous analysis and Optimization of the Customer Journey:
    • Evaluate current customer journey touchpoints and identify areas for improvement.
    • Develop strategies to streamline and enhance the customer experience.
    • Implement feedback loops to constantly refine and improve customer touchpoints.
  • Assist with design of new/refined processes through the Customer Journey, and ensure enablement is effective.
    • Leverage data analytics (leveraging the Revenue Data Team as well as self-generated reporting) to assess the effectiveness of customer journey touchpoints and make recommendations for improvement.
  • Go to Market team(s) Support: 
    • Work closely with all Go to Market teams to enhance Qualified Meetings, ARR, customer retention, minimize churn, and identify expansion opportunities
    • Provide insights to improve Customer onboarding, customer satisfaction, customer retention
    • Work with other teams (Product Ops, EDITs, etc.) to leverage data from other internal tools such as Pendo, to improve/enable more effective/successful interactions between CSMs and Customers.
  • Manage, maintain, and improve quoting processes (including Deal Desk) as well as contract creation, renewal deal creation
  • Act as Subject Matter Expert (SME) for CPQ, and Quote-to-cash process
  • Communicate updates and changes to AEs, BDs, and CSMs
  • Collaborate with the Sales, Customer Success, Marketing, Product, and other required teams to ensure the customer journey aligns with company goals and objectives.
    • Share insights and updates on customer journey initiatives with Revenue Operations Leadership to help inform future initiatives.
  • Ad-hoc reporting for AE, BD & CSM to Sales and CS Management across all systems and tools, in partnership with Revenue Data Team. 
  • Management of processes enabling key milestones such as customer kickoffs and on-boarding, project planning, QBR’s etc.
  • Contribute to mapping the customer life cycle and identify opportunity areas to better support customers key milestones
  • Active participation in driving and implementing operational projects and initiatives that enable the Revenue Organization and well as Sales and CS’s success and optimization.
  • Ensure the internal tools and systems are current and track usage of AEs, BDs, and CSMs;
  • Provide general administrative support to Sales Team & Sales Management, BD Team & BD Management, CS Team & CS Management;
  • Continuous learning and adaptation:
    • Keep abreast of the latest trends and best practices in customer journey mapping and Salesforce functionalities.
    • Recommend and implement new tools or strategies to stay ahead of industry standards.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.


Qualifications

We strongly value your talent, energy, and passion. It will also be valuable to Assent if you have the following qualifications

  • 3 - 5 years of experience in a revenue operations, sales or marketing support function; 
  • Solid experience using Salesforce;
  • Other experience with sales enablement tools such as ZoomInfo, LinkedIn SalesNav, Outreach, Pardot, RingLead and D&B, is considered an asset; 
  • Excellent oral and written communication skills in English - you communicate clearly, concisely, and with tact;
  • An education in Business Administration/Marketing/Sales/Operations or a related area of study is considered an asset;

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.



Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

Find Your Balance with Us: We get it - you need work and life to mesh in a way that feels right for you. That's why we're big on remote work and flexibility. But hey, if you're within 50 kms/31 miles of our main hubs in Ottawa, Eldoret, Penang, Columbus, or Amsterdam, we do ask that you pop into the office just once a week. And for our folks near the co-working spots in Nairobi and Toronto? A monthly visit is all we ask.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.