Administrator, Workforce Management

3 weeks ago

Toronto, Canada MLSE Full time
Job Description

The Administrator is a key support for day-to-day operations in the Workforce Management & Scheduling Department. They perform duties integral to the day-to-day schedule management of the department’s operational client groups, including creating and maintaining schedules for approximately 3000 employees, communicating with operations managers and front-line employees, customer service, and Workforce system support.

  • Create schedules that adhere to the rules and timelines laid out in multiple collective bargaining agreements.
  • Maintain various communication channels (multiple voicemails, multiple email inboxes, physical drop boxes).
  • Maintain schedules by coordinating replacements for absences and processing changes to schedules from operational requests.
  • Communicate schedule changes to operations managers and hourly employees in a professional and diplomatic manner, including live schedule changes during games and events.
  • Customer service support to client group managers and hourly employees: collective bargaining agreement inquiries, basic technical support for Workforce software, general scheduling and payroll inquiries

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience.  We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application. 

  • Transcription typing at a minimum of 40wpm.
  • Proficient with Microsoft Excel; formatting, filtering, data manipulation.
  • Experience with Microsoft Outlook and managing an average of 75 emails per day.
  • Proven ability to change focus and .re-prioritize in a very fast-paced environment.
  • Exceptional attention to detail.
  • Experience working in a unionized environment with a strong understanding of collective bargaining agreements is an asset.
  • Experience with Workforce software is an asset.


Additional Information

Apply by: November 6th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered. 

#LI-DNP

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