Change and Delivery Manager, Extended Workforce

18 hours ago


Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.- 6 years of experience in program or project management.
- 2 years of experience developing business strategies or managing cross-functional initiatives.

**Preferred qualifications**:

- Experience as a thought leadership in strategic projects that have had a tangible impact on business operations across international markets.
- Ability to advocate for Google's customers and improving the overall customer experience.
- Excellent attention to detail and willingness to pitch in when necessary.
- Excellent problem-solving skills, with the ability to extract insights from complex, disparate and often unstructured datasets.
- Excellent communication skills, with the ability to take complex topics and create compelling narratives for different audiences.

**About the job**:
gTech’s Extended Workforce Solutions (xWS) team enables product areas to effectively and efficiently scale their extended workforce operations while managing risk. Our goal is to enable our businesses to make informed decisions to put the right talent in the right locations. Our partnership with teams across Google aims to provide an excellent user experience and minimizes administrative burden throughout the crosswalk process. We assist with crosswalk planning and strategy, and provide tools to support product areas in managing their Extended Workforce (xWF) infrastructure. We strike a balance between optimizing extended workforce engagements and making sure crosswalk policies and guidelines are followed.

The Solution Design team is a lean team of strategic, cross-functional thinkers that understand product area needs including risks and operational constraints and rethink xWS solutions within vertical teams. Additionally, the team incubates, pilots and rolls-out large-scale transformations and leads change management across the organization.

In this role, you will work with and lead the change management process and implementation of cross-functional initiatives and designed solutions created by the xWS Solution Design team. You will lead the charge for all change management associated with internal xWS processes and external product area support and management. The xWS Partner Engagement function will bring in the demand, the xWS Risk and Compliance team will set the regulatory landscape and monitor compliance, and you will launch centers of excellence to provision the right suppliers for product areas to consume.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Support implementation on concurrent, initiatives from start to finish.
- Influence change management efforts across Alphabet, working with cross-functional teams to gather stakeholder information to create change management plans to minimize operational disruption.
- Enhance customer product area experience when working with xWS throughout the lifecycle of an extended workforce member.
- Use data to show effectiveness of implementation, including customer satisfaction enhancements.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.



  • Toronto, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 7 years of relevant experience related to vendor management, procurement, or supply chain operations. **Preferred qualifications**: - MBA, graduate degree, or equivalent experience. - Contingent workforce management experience. - Experience managing complex programs and...


  • Toronto, Canada Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in risk management, audit or compliance programs in organizations with contingent workforce. - Experience in identifying and assessing risks, and designing and testing controls. - Experience in developing risk, control, or compliance...


  • Greater Toronto Area, Canada Change Connect Full time

    We are seeking an energetic and outgoing Change Management Consultant to join our team. You will be the primary contact for our clients, guiding and advising them through a scalable transformation in how they operate. More specifically you will: - Oversee and lead client services such as; reconfiguration of sales compensation structures, implementation of...


  • Toronto, Canada Ministry of Public and Business Service Delivery Full time

    **Powering next-generation public service for the people of Ontario** Are you an innovative leader looking for a new challenge where integrity, collaboration, excellence and constant improvement are at the heart of your everyday life? Consider this unique management opportunity with Infrastructure Technology Services to provide specialized project and...

  • Workforce Management

    14 hours ago


    Toronto, Canada The MRG Group Full time

    **The MRG Group** **Workforce Manager** **Toronto, ON** Workforce manager will generate schedules for all venues, and reports to show productivity and performance changes. They provide company leaders with efficiency updates and uphold high customer service standards through real-time monitoring. They ensure a company has enough staff based on its...

  • Change Management Lead

    20 hours ago


    Toronto, Canada Workplace Safety and Insurance Board Full time

    As a member of the data and analytics team at the WSIB, this role is responsible and accountable for the development and implementation of plans to prepare the business and impacted stakeholders for change and support organizational transformation customized to the needs of the program, project or initiative related to data and analytics especially in the...


  • Toronto, Canada Moneris Full time

    As a **Workforce Management Specialist,** you will plan and track our CEx contact centers schedules and operations using our WFM tools. You will provide management information and productivity forecasts by observing customer call patterns, and you will develop and analyze KPIs to identify patterns and trends. You will collaborate with several teams (QA,...


  • Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 The GL Renewal Program is a multi-phased, multi-year program to replace the BMO legacy general ledger systems with a single, common enterprise platform. The program has high visibility and has cross-bank implications, extending beyond Finance to Operations, Technology, and individual lines of business. The...


  • Toronto, Canada BMO Financial Group Full time

    Address: 100 King Street West Job Family Group: Strategy & Change Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results. Engages leaders, stakeholders and other impacted audiences in the change to create an engaged workforce who understands the change & what it means for customers...


  • Toronto, Canada CI Financial Full time

    CI Financial is an independent company offering global wealth management and asset management advisory services through a diverse group of financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality...

  • Delivery Manager

    13 hours ago


    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Ready to be the change at TDS? **We're an innovator and leader in the change management space. When others look to change, they look to TDS for inspiration and results. Our legendary customer experience continues to guide us as we...


  • Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** Enterprise Workforce Management is responsible for Capacity Planning, Forecasting, Scheduling and Intraday Management for operational businesses across TD. As a service provider, eWFM provides insight and direction to assist with...


  • Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Ready to be the change at TDS? **We're an innovator and leader in the change management space. When others look to change, they look to TDS for inspiration and results. Our legendary customer experience continues to guide us as we...

  • Store Manager

    19 hours ago


    Toronto, Canada Change Lingerie Full time

    Embrace the Opportunity: Store Manager Position at CHANGE Lingerie, Queen Street Welcome to CHANGE Lingerie, where passion for sales meets the transformative power of lingerie. Located on Queen Street, we are on the lookout for a dynamic Store Manager to join our team and lead the charge in creating an unparalleled shopping experience. Are you enthusiastic...


  • Toronto, Canada Sunnybrook Health Sciences Centre Full time

    **Summary of Duties** - Reports to Director, Scheduling & Workforce Optimization - Develop and manage complex project plans (defining plans with clear objectives and timelines) - Lead multiple work streams across clinical programs (including content development to ensure sustained momentum) with support from Director - Define process maps / flows for new...


  • Toronto, Canada Hydro One Networks Inc Full time

    **49125** - **Toronto** - **Regular** -** Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers...

  • Change Manager

    4 days ago


    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** Our vision in Corporate Transformation & Operations (CTO) is to strengthen the Bank at its core. The CTO was recently established to ensure our corporate functions continue to remain effective in an increasingly complex operating...

  • Project Manager

    4 days ago


    Toronto, Canada Change Connect Full time

    **Project Manager** Our client is a global technology solutions provider with the purpose of bridging the gap between technology and business through smart innovation. We are looking for a Project Manager to work directly with clients to modernize their businesses through Digital Transformation and drive sustainable growth. With your extensive experience...

  • Change Manager

    14 hours ago


    Toronto, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Ready to be the change at TD?** We're an innovator and leader in the change management space. When others look to change, they look to TD for inspiration and results. Across the bank, we're fast-tracking digital and agile culture...

  • Delivery Driver

    5 days ago


    Toronto, Canada Times Change Women's Employment Service Full time

    A Brewery in Toronto is seeking a delivery driver. The delivery driver is a member of the sales team and completes the last piece of the brewery’s sales as the final point of delivery. This individual works closely with the Home Delivery, Licensee and Retail teams. Deliveries take place throughout the GTA and the Golden Horseshoe. The brewery is a small,...