Technical Analyst, Web Infrastructure

3 weeks ago

Calgary, Canada Royal Bank of Canada> Full time

Job Summary

Assists in implementing and supporting hardware, software and telephony systems which provide the infrastructure for Customer Support. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What Is The Opportunity?
We are seeking an experienced IIS and .NET support specialist to provide technical support for our web applications hosted on Microsoft IIS web server and built on .NET framework. The Technical Analyst, Web Infrastructure position will provide technical leadership, oversight, standardization, and validation of middleware web application architecture relating to IIS. In addition, responsibilities will include architecting integrated hardware and software solutions meeting performance, usability, scalability, reliability, and security needs of the middleware web infrastructure for IIS. The candidate must possess deep technological experiences and be able to leverage those experiences in building out the vision, strategy, and roadmap for middleware web technologies for IIS. The role requires deep knowledge of IIS and .NET framework along with excellent troubleshooting, problem-solving, and communication skills.

What Will You Do?

  • Coordinates production support activities for the middleware web infrastructure major systems and related subsystems to ensure the integrity of the application(s). Applies experience and seasoned knowledge, skills, and practices to perform avariety of assignments.

  • Provide technical support for IIS web server and .NET applications.

  • Maintain and upgrade hardware and software including website technical architecture.

  • Develop and/or maintain technical documentations associated with current knowledge of relevant technologies as assigned.

  • Troubleshoot and resolve issues related to web applications hosted on IIS server.

  • Perform regular maintenance tasks such as patching, upgrades, and backups of IIS and .NET servers.

  • Collaborate with development teams to resolve issues related to web applications and web services.

  • Participate in on-call rotation to provide after-hours support for critical issues.

What Do You Need To Succeed?
Must have

  • 2+ years of experience in supporting IIS and .NET applications in a production environment.

  • Strong knowledge of IIS and .NET server infrastructure, configuration, and optimization.

  • Experience with troubleshooting IIS and .NET web applications and web services.

  • Ability to work collaboratively with development teams and end-users.

  • Excellent communication and problem-solving skills.

  • Ability to work in a fast-paced, dynamic environment with shifting priorities and multiple projects.

Nice-to-have:

  • Microsoft IIS certification

  • Microsoft .NET certification

  • Experience with PowerShell scripting

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our
clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and
achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

  • Flexible work/life balance options

  • Opportunities to do challenging work

Job Skills

.NET Applications, Adaptability, Customer Service, Customer Service Management, Detail-Oriented, Group Problem Solving, IIS Administration, IIS Configuration, Knowledge Organization, Microsoft Internet Information Services (IIS), Middleware, Office Tools, Oral Communications, Problem Management, Security Hardening, Web Infrastructure, Web Servers, Web Technologies

Additional Job Details

Address:

330 FRONT ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-14

Application Deadline:

2024-05-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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