RQ07162 Application Support Specialist

1 month ago

Toronto, Canada Randstad Canada Full time
This is a contract position for a Application Support Specialist for our public sector client.
Work location: Orillia
Duration: Six Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)

Advantages
Good compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
- Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software
- Provides technical support to teams within the organization, and to external clients when required
- Assists with systems integrations
- Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintains and updates technical documents and procedures Identifies and resolves technical issues
- Manages coordination at a local and international level where required
- Delivers regular and customized training to teams within the business
- Prepares maintenance plans and upgrades schedules for the organization’s systems
- Develops reports for teams across the business

General Skills:
- Experience providing expertise and technical knowledge about a specified application or suite of applications
- Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets as necessary
- Experience training end users on a variety of applications and creating documentation when necessary
- Experience responding to end-user requests by troubleshooting issues or questions regarding managed applications
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience
- Intimate knowledge of an organization’s computing systems
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Extraordinary customer service and relationship management experience
- Critical thinking skills

Qualifications
- Previous experience with law enforcement telecommunication/technology projects
- Oral and written communication skills, interpersonal and teamwork skills
- Ability to explain complex ideas to those with limited program area (logistics) knowledge
- Common computer software proficiency and operating systems

Summary
If interested and qualified for this role, please apply today for immediate consideration

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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