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Application Support Specialist

7 months ago

Toronto, Canada MNR Full time

**Job Title: Sr Help Desk Specialist**

**Location: Toronto Ontario M4V 1L5 Canada.**

**Position type: Remote**

**Work Experience**
- Collaboration - Various Stakeholders - 4 years
- Application Help Desk Analyst - 4 years
- Working with Help Desk software - 4 years
- Microsoft Office - 4 years
- User Verification - 4 years

**Skills Need To See in Resume**
- End User Support
- Internet Browser Support
- Microsoft SharePoint
- Post-Secondary Education Ideal
- Creating Requirement Documentation
- Create, enhance Training (User Manuals)
- Supporting IT Teams in UAT

**The resource will be responsible for delivering the following services**:

- May be responsible and accountable for resolving data discrepancies related to student data within Stakeholder Registry (SHR).
- Utilizes Help Desk software to log all incoming calls into the appropriate categories, retrieve the correct response, and if required, forwards pending inquiries to the next level of expert support.
- Participate in related projects as required.
- Develop and maintain documentation as required.
- Ensures all Help Desk related policy, process and procedures are followed to track and monitor all incoming calls.
- Improves operations efficiency and effectiveness by identifying and recommending changes and enhancements.
- Contact ministry resources to resolve problems and investigate alternatives for resolution, and recommends solutions for implementing business process and systems changes.
- May co-ordinate Help Desk related activities that require communications to the external stakeholders with business areas
- Cross trains within Help Desk environment as required

**Job Type**: Fixed term contract

**Salary**: $40.00-$45.00 per hour

Expected hours: 36.25 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Toronto, ON (required)

Ability to Relocate:

- Toronto, ON: Relocate before starting work (required)