Application Support Specialist

3 weeks ago

Toronto, Canada Canadian Cancer Society Full time

**Hybrid Work Model**
**This position can be based anywhere in Canada**

**WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?**

The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. As the voice for people who care about cancer, we work with governments to shape a healthier society. No other organization does all that we do to make lives better today and transform the future of cancer forever.

Help us make a difference.

**COME AS YOU ARE**

**JOB OVERVIEW**

CCS is embarking on an exciting Digital Transformation to enhance our technology portfolio, leverage automation, and expand our digital capabilities to deliver a fully connected, intuitive, individually tailored and continuously evolving constituent experience.

This position will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues. The Application Support Specialist will also be tasked with identifying and/or implementing improvements to our financial systems to streamline business processes. They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues.

**WHAT YOU’LL BE DOING**:

- Manages and triages incidents, conducts root cause analysis and develops/implements action plans for full issue resolution.
- Responsible for developing Java-based modules including, but not limited to, automations, workflows, templates, views, dashboards, and reports.
- Responsible for quality assurance and release management of upgrades/patches, along with related systems documentation
- Provides administrative support to financial systems, including onboarding/offboarding of staff.

**QUALIFICATIONS**:

- Post-secondary degree in information management, computer science, or related field of study
- Experience supporting enterprise financial systems, preferably Oracle NetSuite ERP, Oracle Planning and Budgeting Cloud Services (PBCS) and EchoVera Intelligent Invoice OCR
- Proficiency with Java programming and web development principles
- Experience working within an ITIL-based service delivery model and/or understanding of industry standard Change Management, Incident Management, and Problem Management processes.
- Excellent analytical and problem-solving skills with strong attention to detail and ability to solve difficult problems in a timely manner while working across multiple stakeholder groups.
- Good interpersonal and communication skills with a strong focus on customer service
- Bilingual (English and French) would be considered an asset
- Knowledge about Salesforce, Finance processes, Business analysis and Project Management would be considered an asset.

**WHAT YOU CAN EXPECT FROM US**:
CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer and their families. We are** **committed to fostering a culture that is inspiring, supportive and exemplifies our core values:
**CARING COURAGE INTEGRITY PROGRESSIVE.**

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

**HOW TO APPLY**:
For internal applicants, this role is in Pay Band 5.
- Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business._

Connect with us online

**LinkedIn** | **Facebook** | **Twitter** | **YouTube**

**#IND**

**#LI-VL1**

**#LI-HYBRID

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