Lead Application Support Specialist

3 weeks ago

Toronto, Canada Validus Risk Management Full time

We are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application performance, and leading a team of support specialists.

This role is the first of its kind in our North America office, requiring close collaboration with our London office to ensure seamless support and integration.

Key Responsibilities:

  • Lead and manage the application support team for the Horizon platform.
  • Provide expert-level support and resolve complex technical issues related to trading systems.
  • Monitor and maintain the performance, availability, and reliability of the Horizon platform.
  • Collaborate with development and product teams to address and resolve application issues.
  • Implement and manage incident and problem management processes.
  • Develop and maintain documentation, including FAQs, user guides, and support procedures.
  • Conduct regular training and mentoring sessions for support team members.
  • Gather and analyse support metrics to identify trends and areas for improvement.
  • Serve as the primary point of contact for escalations and critical incidents.
  • Ensure timely and accurate communication with clients regarding support issues and resolutions.

Requirements

  • Master degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in application support or a related role, with significant experience in trading systems ideally within banking sectors.
  • Strong leadership and team management skills.
  • Proficiency in Python and Rust programming languages.
  • Experience with application monitoring, troubleshooting, and performance optimization.
  • Exceptional communication skills, both written and verbal.
  • Ability to work under pressure and manage multiple priorities effectively

Preferred Qualifications:

  • Experience with financial risk management software or platforms.
  • Knowledge of AWS computing platforms and services.

Benefits

Validus Risk Management is an independent technology-enabled advisory firm specializing in the management of FX, interest rate and other market risks. We work with institutional investors, fund managers, and portfolio companies to design and implement strategies to measure, mange and monitor financial market risk, using a market-tested combination of specialist consulting services, trade execution and innovation risk technology.

Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider of financial market risk services in the world. Notable benefits include a competitive remuneration package (salary + bonus_, retirement plan, private healthcare, regular social events, and financial support towards professional qualifications.

Validus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI - KN1

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Canada Validus Risk Management Full time

    We are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application performance, and...

  • Lead Application Support Specialist

    3 weeks ago

    Old Toronto, Canada Validus Risk Management Full time

    We are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application performance, and...

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Canada Validus Risk Management Full time

    We are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application performance, and...

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Canada Validus Risk Management Full time

    DescriptionWe are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application...

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Canada Validus Risk Management Full time

    DescriptionWe are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application...

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Canada Validus Risk Management Full time

    DescriptionWe are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application...

  • Application Support Specialist

    3 weeks ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 192647 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for a **Senior...

  • Sr. Applications Support Specialist

    11 hours ago

    toronto, Canada Delpath Full time

    Job Title: Sr. Applications Support Specialist/ Production Support Specialist Role- Contract to Hire/Permanent Job Description Summary: Reporting to the Leader, Application Operations the AppOps Sr. Specialist will be a hands-on developer with expertise in Application development, configuration,

  • Application Support Specialist

    7 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 197272 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an **Application...

  • Application Support Specialist

    1 week ago

    Toronto, Canada Tangerine Full time

    **Requisition ID**: 193606 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Application Support Specialist

    1 month ago

    Toronto, Canada Scotiabank Full time

    The Team The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an Application Support Specialist to join this dynamic team. You will get the chance to contribute, support & deliver solutions to...

  • Application Support Specialist

    2 months ago

    Toronto, Canada Covenant House Toronto Full time

    **Application Support Specialist** **Location Downtown Toronto** **Shift: Monday-Friday, **Hybrid** For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty. Covenant House helps youth ignite their potential and reclaim their lives....

  • Application Support Specialist

    1 month ago

    Toronto, Canada Covenant House Toronto Full time

    **Application Support Specialist** **Location Downtown Toronto** **Shift: Monday-Friday, **Hybrid** For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty. Covenant House helps youth ignite their potential and reclaim their lives....

  • Application Support Specialist

    3 weeks ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 197272Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an Application...

  • Application Support Specialist

    2 weeks ago

    Toronto, Canada Scotiabank Full time

       Requisition ID: 197272Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets. We are looking for an Application...

  • Desktop Applications Support Specialist

    3 weeks ago

    Toronto, Canada Osler Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Desktop Applications Support Specialist

    2 weeks ago

    Toronto, Canada Osler Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Cloud Application Support Specialist

    1 month ago

    Toronto, Canada CGI Full time

    Position Description: The Global Security (GS) organization of which the Global Security Operation Center (GSOC) is part, is responsible for the protection and defense of CGI members, assets and data using logging, monitoring, SIEM/SOAR, endpoint security and other advanced on-prem and cloud technologies. As a member of the GSOC team, the Cloud...

  • Application Support Specialist

    2 days ago

    Old Toronto, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 197272Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This...

  • Application Support Specialist

    2 days ago

    Old Toronto, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Requisition ID: 197272Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team The Global Wholesale and Risk Technology Team is a crucial part of the Global Technologies Applications team. This...