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Lead Application Support Specialist

4 months ago

Old Toronto, Canada Validus Risk Management Full time
Description

We are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application performance, and leading a team of support specialists.

This role is the first of its kind in our North America office, requiring close collaboration with our London office to ensure seamless support and integration.

Key Responsibilities:

  • Lead and manage the application support team for the Horizon platform.
  • Provide expert-level support and resolve complex technical issues related to trading systems.
  • Monitor and maintain the performance, availability, and reliability of the Horizon platform.
  • Collaborate with development and product teams to address and resolve application issues.
  • Implement and manage incident and problem management processes.
  • Develop and maintain documentation, including FAQs, user guides, and support procedures.
  • Conduct regular training and mentoring sessions for support team members.
  • Gather and analyse support metrics to identify trends and areas for improvement.
  • Serve as the primary point of contact for escalations and critical incidents.
  • Ensure timely and accurate communication with clients regarding support issues and resolutions.

Requirements

  • Master degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in application support or a related role, with significant experience in trading systems ideally within banking sectors.
  • Strong leadership and team management skills.
  • Proficiency in Python and Rust programming languages.
  • Experience with application monitoring, troubleshooting, and performance optimization.
  • Exceptional communication skills, both written and verbal.
  • Ability to work under pressure and manage multiple priorities effectively

Preferred Qualifications:

  • Experience with financial risk management software or platforms.
  • Knowledge of AWS computing platforms and services.

Benefits

Validus Risk Management is an independent technology-enabled advisory firm specializing in the management of FX, interest rate and other market risks. We work with institutional investors, fund managers, and portfolio companies to design and implement strategies to measure, mange and monitor financial market risk, using a market-tested combination of specialist consulting services, trade execution and innovation risk technology.

Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider of financial market risk services in the world. Notable benefits include a competitive remuneration package (salary + bonus_, retirement plan, private healthcare, regular social events, and financial support towards professional qualifications.

Validus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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