Account Director

1 month ago

Montreal, Canada Evolving Web Full time

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey

In your role as Account Director, you will be expected to

  • Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
  • Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
  • Ensure timely and successful project delivery in alignment with customer needs and objectives
  • Develop and approve briefs for projects, providing guidance and direction to project teams
  • Lead and participate in client presentations and other activities to enhance agency-client relationships
  • Lead contract negotiations with new clients and manage contract renewals
  • Provide clear and concise updates to clients and agency leadership
  • Forecast and track key account metrics, reporting on account status and opportunities

To be successful, you should have the following skills and experience

  • Minimum of 5 years experience in an agency setting or professional services
  • Exceptional listening skills with the ability to understand and address client needs
  • Proven track record in the management and delivery of successful client portfolio projects
  • Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
  • Experience managing client relationships and acting as an escalation point
  • Comfortable with public speaking and presentations
  • Track record of setting and achieving goals in a fast-paced environment
  • Experience in team supervision or management
  • Excellent communication skills in English and proficiency in French desirable

Remote applications based in North America are welcome but the applicant must be

  • Available during Montreal working hours
  • Use tools such as Slack to stay engaged with your team and contribute to the company culture
  • Have exceptional self-management and proactive communication skills

What we Offer

  • Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
  • Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
  • Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
  • Culture - A company with a team from around the works that feels like a family
  • Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences

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Vous aspirez à diriger les relations avec les clients et à favoriser leur réussite au sein d'une agence numérique dynamique? Vous êtes capable de concevoir et d'exécuter des plans stratégiques, de superviser l'avancement des projets et d'aligner les initiatives sur les objectifs à long terme des clients? En tant que membre à part entière de notre agence, vous collaborerez étroitement avec nos équipes de gestion de projet et de vente, et prendrez la direction de la communication et de la stratégie client.

Dans votre rôle de directeur de comptes, vous devrez

  • Agir en tant que point de contact principal pour des clients clés au Canada et aux États-Unis, en supervisant à la fois des projets de conception et de développement de sites Web à grande échelle et des mandats d'évolution et de soutien continus avec des clients des secteurs public et privé
  • Développer et faire croître les comptes clients en identifiant et en cultivant les relations clés et les opportunités de croissance en accord avec les services de l'agence
  • Veiller à ce que les projets soient menés à bien dans les délais impartis, conformément aux besoins et aux objectifs des clients
  • Élaborer et approuver les dossiers des projets, en fournissant des conseils et des orientations aux équipes de projet
  • Diriger et participer aux présentations destinées aux clients et à d'autres activités visant à améliorer les relations entre l'agence et les clients
  • Mener les négociations contractuelles avec les nouveaux clients et gérer les renouvellements de contrats
  • Fournir des mises à jour claires et concises aux clients et à la direction de l'agence
  • Prévoir et suivre les indicateurs clés des comptes, rendre compte de l'état des comptes et des opportunités

Pour réussir, vous devez posséder les compétences et l'expérience suivantes

  • Un minimum de 5 ans d'expérience en agence ou dans les services professionnels
  • Des qualités d'écoute exceptionnelles et la capacité de comprendre les besoins des clients et d'y répondre
  • Une expérience confirmée dans la gestion et la réalisation de projets de portefeuille de clients couronnés de succès
  • Une maîtrise des meilleures pratiques, technologies et tendances numériques - un plus si vous avez de l'expérience dans l'utilisation de Drupal, WordPress ou d'autres technologies open-source
  • Une expérience de la gestion des relations avec les clients et de la fonction de point d'escalade
  • Être à l'aise avec la prise de parole en public et les présentations
  • Une expérience dans la mise en place d'objectifs dans un environnement en évolution rapide
  • Une expérience dans la supervision ou la gestion d'une équipe
  • D'excellentes aptitudes de communication en anglais et maîtrise du français souhaitable

Les candidatures à distance basées en Amérique du Nord sont les bienvenues, mais le candidat doit

  • Être disponible pendant les heures de travail à Montréal
  • Utiliser des outils tels que Slack pour rester engagé avec son équipe et contribuer à la culture de l'entreprise
  • Avoir des compétences exceptionnelles en matière d'autogestion et de communication proactive

Ce que nous offrons

  • Impact-Travailler sur des projets pour des organisations prestigieuses qui ont un impact sur la vie de dizaines de milliers d'utilisateurs chaque jour
  • Défi- Possibilité de s'approprier des projets d'une grande complexité créative et technique
  • Apprentissage et croissance- Un environnement collaboratif qui encourage l'apprentissage continu et le mentorat
  • Culture- Une entreprise avec une équipe dans le monde entier
  • Hybride flexible- Pour les candidats basés à Montréal et dans les environs, ce poste suit un horaire de travail hybride, avec trois jours au bureau et deux jours de travail à distance par semaine. Pour les candidats résidant à l'extérieur de Montréal et de ses environs, ce poste est entièrement à distance.

Prêt à faire la différence ? Joignez-vous à nous et contribuez à façonner l'avenir des expériences numériques

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