Senior Information Technology Support Specialist
6 months ago
Our downtown Calgary head office is searching for a temporary, customer service driven, Senior Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with incidents, problems, changes, releases, configurations, assets, and service requests, for both our corporate office and project sites. This position requires travel (10%-15%) to projects sites to mobilize, support and demobilize projects throughout Alberta and British Columbia.
KEY RESPONSIBILITIES Effectively use and support various products within a single information technology resource or enabling technology. Assist in identifying opportunities to modify processes or utilizing new technologies to improve best practices and maximize utilization of recommended products. Assist in support of administrative computer-based applications. Provide troubleshooting and optimization for technical problems related to product applications, installation, and configuration. Develop and implement technical solutions under general supervision. Apply knowledge and experience in the planning, solution development and implementation of distributed computing service or client server services and/or wireless services. Install and configure computers and peripherals on data networks. Test fixes to ensure problems have been adequately resolved. Ensure on-going maintenance and monitor system quality assurance. Manage troubleshooting and trouble ticket escalation. Field incoming help requests from end users and documents user issues and related resolutions. Access software updates, drivers, knowledge bases, and “frequently asked questions” resources to aid in problem resolution. Install, test, and configure necessary firmware and software updates on core infrastructure systems. Assist with support of cellular devices as per the Company’s Technology Standards Policy. VOIP phone systems and videoconferencing support.
Note: In addition to these duties personnel are required to carry out such other duties as may be reasonably required in order to support the objectives of the company.
POSITION REQUIREMENTS
Qualifications Diploma or Degree in Information Technology, Computer Science, or related field with a minimum of 8 years’ experience in IT operations and infrastructure deployment. Valid Driver’s License.
Experience Experience administering systems support for remote sites. Experience in IT infrastructure fundamentals including storage, server, networking, virtualization, cloud, and cyber security. Experience in other cloud solutions such as Microsoft Azure or AWS. Experience with Dell/ Cisco Meraki network hardware, Microsoft Active Directory, VMWare, Microsoft Teams, Skype for Business, PowerShell, SharePoint, and Microsoft server environments. In-depth hands-on experience with Microsoft Enterprise solutions including on-premises and cloud hosted server environments, and Office 365 administration.
Skills and Knowledge Intermediate technical knowledge of major operating systems and experience with Microsoft networking and operating environments. Intermediate knowledge of configuring and maintaining network infrastructure solutions (such as advanced routing protocols, VPN, firewall configurations). Have working knowledge of PowerShell, in order to create scripts that will drive efficiencies in the entire IT team. Advanced understanding of operating systems, business applications, printing systems and network systems. Ability to multi-task and adapt to changes quickly. Detail oriented, analytical, organized with a strong work ethic. Excellent verbal and written communication skills are essential as well as a strong desire to learn. Ability to present ideas in user-friendly language with strong customer service orientation. Strong hardware skills in building, diagnosing, upgrading enterprise server and network hardware. Ability to diagnose and troubleshoot technical issues. Working knowledge of wired and wireless networking/SAN solutions, local and remote backup technologies.
WORKING CONDITIONS
This position is office based and works at our Calgary corporate office. Travel to project sites is required.
-
Information Technology Support Specialist
4 weeks ago
Calgary, Canada Blueshift Computer Technology Inc Full timeIT Support Specialist – Full TimePosition OverviewJoin our dynamic IT team as an IT Support Specialist, where you'll be the cornerstone of our technical support, ensuring seamless operations and exceptional assistance to our end-users. This pivotal role involves a hands-on approach to troubleshoot and resolve hardware, software, and network-related issues,...
-
Senior IT Support Specialist
1 month ago
Calgary, Alberta, Canada Active Information Systems Full timeJob Title: Senior IT Support SpecialistJob Summary:We are seeking a highly skilled Senior IT Support Specialist to join our team at Active Information Systems. As a key member of our IT technical services team, you will provide top-notch troubleshooting and assistance to our clients. Your expertise will be instrumental in designing and implementing projects,...
-
Information Technology Specialist
1 week ago
Calgary, Alberta, Canada ALBERTA LTD. Full timeInformation Technology SpecialistAt ALBERTA LTD., we are seeking a highly skilled Information Technology Specialist to join our team. As an IT Specialist, you will play a key role in designing, developing, and implementing information systems business solutions that meet the needs of our organization.About the RoleThe successful candidate will have a strong...
-
Information Technology Support Specialist
6 months ago
Calgary, Canada Surerus Murphy Joint Venture Full timeROLE Our downtown Calgary office is searching for a customer service driven, hands-on Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with incidents,...
-
Senior IT Support Specialist
4 weeks ago
Calgary, Alberta, Canada Surerus Murphy Joint Venture Full timeJob Title: Senior Information Technology Support SpecialistJob Summary:We are seeking a highly skilled Senior Information Technology Support Specialist to join our team at Surerus Murphy Joint Venture. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and clients.Key...
-
Information Technology Specialist
4 weeks ago
Calgary, Alberta, Canada NRIT Consulting Full timeAbout the Role:NRIT Consulting is seeking a skilled Information Technology Specialist to join our team. As an IT Specialist, you will be responsible for developing and implementing policies and procedures throughout the software development life cycle.Key Responsibilities:Conduct reviews to assess quality assurance practices, software products, and...
-
Senior IT Support Specialist
2 weeks ago
Calgary, Alberta, Canada Active Information Systems Full timeJob Description:The Role:As a Senior IT Support Specialist with Active Information Systems, you will be responsible for delivering exceptional technical support and assistance to our IT technical services team. This role involves designing and implementing projects, resolving complex technical issues, maintaining and configuring network infrastructure, and...
-
Information Technology Specialist
1 week ago
Calgary, Alberta, Canada Rajat Sharma Full timeRajat Sharma is looking for an experienced Information Technology Specialist to join their team. This full-time position offers a competitive salary of $60,000 - $80,000 per year.About the JobWe are seeking a highly skilled and motivated IT professional who can design, develop, and implement information systems business solutions. The ideal candidate will...
-
Information Technology Specialist
4 weeks ago
Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full timeJob Summary: We are seeking a skilled Information Technology Specialist to join our team at MONSSON TRANSPORTATION LTD. The successful candidate will provide technical support to users, respond to difficulties with computer systems, and provide advice and training to users.Key Responsibilities:Provide technical support to users, including responding to...
-
Information Technology Specialist
4 weeks ago
Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full timeJob Summary: We are seeking a skilled Information Technology Specialist to join our team at Monsson Transportation Ltd. The successful candidate will provide technical support to users, respond to difficulties with computer systems, and provide advice and training to users.Key Responsibilities:Provide technical support to users, including responding to...
-
Information Technology Specialist
3 weeks ago
Calgary, Alberta, Canada ALBERTA LTD. Full timeAbout the role:We are seeking a highly skilled Information Technology Specialist to join our team at Alberta Ltd. The ideal candidate will have a strong background in information systems and a proven track record of delivering business solutions.Key responsibilities:Document technical requirements to ensure that products meet business needsDevelop and...
-
Information Technology Systems Specialist
4 weeks ago
Calgary, Alberta, Canada A2Z Networks & IT Consulting Inc. (Alberta) Full timeAt A2Z Networks & IT Consulting Inc. (Alberta), we are seeking a skilled Information Technology Systems Specialist to join our team. As a key player in our organization, you will be responsible for designing, developing, and implementing information systems business solutions that meet the needs of our clients.The ideal candidate will have excellent...
-
Executive Technology Support Specialist
1 week ago
Calgary, Alberta, Canada Smart technologies Full timeAbout Smart TechnologiesSmart Technologies is a leading provider of innovative technology solutions, dedicated to delivering exceptional support services to our clients.Job SummaryWe are seeking an experienced Executive Technology Support Specialist to join our team. This senior role requires a highly skilled and professional individual to provide...
-
Customer Success Specialist
3 months ago
Calgary, Canada Pure Information Technology Inc. Full time**Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a...
-
Technology Support Specialist
5 months ago
Calgary, Canada AirSprint Private Aviation Full time**Reporting to**: IT & Security Operations Manager **Location**: Calgary, Alberta **Schedule**: Monday - Friday, 40 hours/week **Starting Salary**: $55,000 per annum **The big picture**: Have your career take off with us! AirSprint is growing and we’re looking for a passionate IT Professional with solid technical ability and strong analytical,...
-
Calgary, Alberta, Canada Zigbee Technology Solutions Ltd. Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Zigbee Technology Solutions Ltd. as a Client Support Representative. This is an excellent opportunity to work in a fast-paced environment and utilize your technical skills to provide top-notch support to our clients.Key ResponsibilitiesRespond to client inquiries...
-
Information Technology
3 months ago
Calgary, Canada Woods Homes Full timeInformation Technology - IT Support Assistant 37 St NW, Calgary, AB T2N 4N8, Canada Req # Friday, August 30, Wood's Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated...
-
Specialist, Technology Support
3 weeks ago
Calgary, Canada Walmart Canada Full time**Position Summary... **:The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. - This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically. - This role assists with the installation...
-
Information Technology
6 months ago
Calgary, Canada CANADIAN LOCATORS INC Full timeWork Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Office building **Tasks**: - Communicate electronically and in person with computer users experiencing...
-
IT Support Specialist
1 week ago
Calgary, Canada Blueshift Computer Technology Inc. Full time**IT Support Specialist - Full-Time** - Location: Calgary, AB_ **Position Overview** **Blueshift Computer Technology Inc. is seeking a skilled and experienced IT Support Specialist** to join our dynamic team. This onsite role is based in Calgary, AB, and requires a proactive individual who can troubleshoot and resolve hardware, software, and...