IT Support Specialist

7 days ago

Calgary, Canada Blueshift Computer Technology Inc. Full time

**IT Support Specialist - Full-Time**
- Location: Calgary, AB_

**Position Overview**

**Blueshift Computer Technology Inc. is seeking a skilled and experienced IT Support Specialist** to join our dynamic team. This onsite role is based in Calgary, AB, and requires a proactive individual who can troubleshoot and resolve hardware, software, and network-related issues, ensuring seamless IT operations for our end-users. This position is perfect for a professional looking to contribute to a collaborative team while enjoying great perks and growth opportunities.

**Key Responsibilities**
- **System Upgrades**: Execute hardware, software, and network upgrades to enhance performance and efficiency.
- **Operating System Support**: Support Windows and Mac operating systems for a diverse user base.
- **Hardware and Peripheral Maintenance**: Troubleshoot and resolve issues with computers, printers, networking devices, and peripherals.
- **Account Management**: Set up and manage user accounts across Microsoft Exchange and Active Directory.
- **Network Management**: Configure and troubleshoot LAN/WAN technologies, including Cisco and Sophos devices, wireless systems, VPNs, and firewalls.
- **Backup Management**: Implement and manage local NAS and cloud-based backup solutions.
- **Ticket Management**: Track support requests efficiently using our Help Desk system (experience with ConnectWise is an asset).
- **System Deployment**: Image and deploy workstations, ensuring standardization.
- **Training and Support**: Provide user training to enhance the effective use of technology resources.
- **A/V Support**: Set up and maintain A/V systems for seamless presentations.
- **Network Design & WiFi Implementation**: Design and deploy scalable, reliable network and WiFi solutions.
- **On-Call Support**: Participate in an on-call rotation to address after-hours technical issues.

**Qualifications**

**Must-Have**:

- Bachelor’s degree, Technical School graduate, or equivalent IT experience.
- Minimum **4+ years of hands-on IT support experience**.
- Advanced skills in configuring and troubleshooting Windows 10/11.
- Strong knowledge of managed switching and network infrastructure (LAN/WAN technologies).
- Proficient in TCP/IP, DNS, DHCP, VPN.
- Experience with Microsoft Office 365, Azure, and Azure AD.
- Active Directory (AD) user management and Group Policy Management.
- Familiarity with Microsoft Server 2012 and above.
- Possession of a valid Driver’s License and access to a personal vehicle for work-related travel.

**Nice-to-Have**:

- Certifications in networking, server, desktop, Azure, or Office 365.
- Hands-on experience with Cisco and Sophos networking devices.
- Experience with virtualization technologies such as VMware and Hyper-V.
- Knowledge of VoIP unified communication platforms (internal or cloud-based).
- Background in antivirus and security best practices.
- Familiarity with Help Desk ticketing systems like ConnectWise.

**What We Offer**
- Comprehensive training and mentorship.
- A private office for technicians to maximize focus and productivity.
- Competitive health benefits package.
- Overtime compensation for on-call duties.
- Mileage reimbursement for work-related travel.
- A friendly office environment with perks to support your well-being.

**How to Apply**

Blueshift Computer Technology Inc. is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Application question(s):

- Please share your expected hourly compensation rate for this role

Licence/Certification:

- a valid driver license and a vehicle (required)

Work Location: In person

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