Information Technology Support Specialist

3 weeks ago

Calgary, Canada Blueshift Computer Technology Inc Full time

IT Support Specialist – Full Time


Position Overview

Join our dynamic IT team as an IT Support Specialist, where you'll be the cornerstone of our technical support, ensuring seamless operations and exceptional assistance to our end-users. This pivotal role involves a hands-on approach to troubleshoot and resolve hardware, software, and network-related issues, ensuring a smooth technological experience for all. This position is based onsite at our Calgary location, requiring your physical presence to effectively manage and resolve technical queries.


Key Responsibilities

  • Troubleshooting and Support: Apply your troubleshooting expertise to diagnose and resolve common IT issues, providing effective support via phone, email, and in person with good communication skills, both written and verbal.
  • System Upgrades: Manage upgrades for PC hardware, software and network, enhancing system performance and efficiency.
  • Operating System Support: Offer skilled assistance across Windows and Mac operating systems, ensuring a broad range of technical support.
  • Hardware and Peripheral Maintenance: Troubleshoot computer, printer, networking and peripheral issues, maintaining optimal functionality.
  • Account Management: Handle new account setups across Microsoft Exchange and MS Active Directory.
  • Office 365 Assistance: Deliver support for Office 365 applications, promoting efficient use and productivity.
  • Network Management: Knowledge of basic networking principles. Experience with Cisco, Sophos devices and understanding of OSI model and Wireless systems and Firewalls, VPN.
  • Backup Management: Knowledge of basic Backup principles, local NAS and Cloud storage systems.
  • Security Management: Knowledge of Antivirus products and Security best practices, anti-spam and anti-phishing.
  • Ticket Management: Efficiently utilize our Help Desk ticketing system for logging and tracking support requests, ensuring timely resolutions. Experience with Connectwise is an asset.
  • Asset Management: Maintain accurate hardware and software inventory records, managing IT assets and licenses.
  • System Deployment: Image and deploy computers, ensuring standardized configurations for new users.
  • Training and Support: Provide essential training and support to staff, enhancing their use of technology resources.
  • Audio-Visual Support: Assist in the setup and maintenance of A/V systems for meetings and presentations.
  • Firewall /Router Programming: Configure and maintain firewall and router settings to ensure secure and efficient network operations.
  • Network Design: Develop and implement network infrastructure designs to support organizational needs, ensuring scalability and reliability.
  • Wifi Systems Design, Implementation, and Support: Design, deploy and maintain WIFI systems, providing comprehensive support to ensure seamless wireless connectivity.
  • After-Hours Availability: Participate in an on-call rotation to provide extended support outside business hours, ensuring continuous system availability.

Qualifications

  • Bachelor's degree, Technical School graduate or equivalent IT experience.
  • A minimum of 5 years applied IT experience at Tier II / Tier III levels.
  • Strong knowledge of managed switching & network infrastructure. LAN/WAN Technologies.
  • Expert level knowledge configuring and troubleshooting Windows 10/11.
  • Working knowledge of Microsoft Server 2012 and above as well as knowledge of Virtualization technologies; VMWare, Hyper-V.
  • TCP/IP, DNS, DHCP, VPN.
  • Microsoft Office 365 / Azure / Azure AD.
  • AD user management, understanding of Group Policy Management.
  • VoIP unified communication platforms (internal and cloud based).
  • Knowledge of Cisco, Sophos networking devices.
  • Knowledge of Anti-Virus and security products.
  • Networking, Server, Desktop, Azure, Office 365 Certifications a plus.
  • Possession of a valid Driver's License.
  • Access to a personal vehicle for work-related travel.

How to Apply:

Please submit your resume careers@blueshiftcomputer.com. We look forward to learning more about how your skills and experiences align with the goals of our company.

Blueshift Computer Technology Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Information Technology Specialist

    7 days ago

    Calgary, Alberta, Canada ALBERTA LTD. Full time

    Information Technology SpecialistAt ALBERTA LTD., we are seeking a highly skilled Information Technology Specialist to join our team. As an IT Specialist, you will play a key role in designing, developing, and implementing information systems business solutions that meet the needs of our organization.About the RoleThe successful candidate will have a strong...

  • Information Technology Support Specialist

    6 months ago

    Calgary, Canada Surerus Murphy Joint Venture Full time

    ROLE Our downtown Calgary office is searching for a customer service driven, hands-on Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with incidents,...

  • Information Technology Specialist

    4 weeks ago

    Calgary, Alberta, Canada NRIT Consulting Full time

    About the Role:NRIT Consulting is seeking a skilled Information Technology Specialist to join our team. As an IT Specialist, you will be responsible for developing and implementing policies and procedures throughout the software development life cycle.Key Responsibilities:Conduct reviews to assess quality assurance practices, software products, and...

  • Information Technology Specialist

    7 days ago

    Calgary, Alberta, Canada Rajat Sharma Full time

    Rajat Sharma is looking for an experienced Information Technology Specialist to join their team. This full-time position offers a competitive salary of $60,000 - $80,000 per year.About the JobWe are seeking a highly skilled and motivated IT professional who can design, develop, and implement information systems business solutions. The ideal candidate will...

  • Information Technology Specialist

    4 weeks ago

    Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full time

    Job Summary: We are seeking a skilled Information Technology Specialist to join our team at MONSSON TRANSPORTATION LTD. The successful candidate will provide technical support to users, respond to difficulties with computer systems, and provide advice and training to users.Key Responsibilities:Provide technical support to users, including responding to...

  • Information Technology Specialist

    4 weeks ago

    Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full time

    Job SummaryWe are seeking a skilled Information Technology Specialist to join our team at MONSSON TRANSPORTATION LTD. The successful candidate will provide technical support to users, respond to difficulties with computer systems, and provide advice and training to users in response to identified difficulties.Key ResponsibilitiesProvide technical support to...

  • Information Technology Specialist

    4 weeks ago

    Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full time

    Job Summary: We are seeking a skilled Information Technology Specialist to join our team at Monsson Transportation Ltd. The successful candidate will provide technical support to users, respond to difficulties with computer systems, and provide advice and training to users.Key Responsibilities:Provide technical support to users, including responding to...

  • Information Technology Specialist

    4 weeks ago

    Calgary, Alberta, Canada Lionhead Mechanical Full time

    Job Summary: We are seeking a skilled Information Technology Specialist to join our team at Lionhead Mechanical. As a key member of our technical support team, you will be responsible for providing expert assistance to our users, resolving technical issues, and ensuring the smooth operation of our business systems.Key Responsibilities:Respond to user...

  • Senior Information Technology Support Specialist

    6 months ago

    Calgary, Canada Surerus Murphy Joint Venture Full time

    ROLE Our downtown Calgary head office is searching for a temporary, customer service driven, Senior Information Technology Support Specialist to join our team. In this role, you are responsible for providing technical support on operating systems, network protocols and specific application packages in response to end-user requests. You will assist with...

  • Information Technology Specialist

    3 weeks ago

    Calgary, Alberta, Canada ALBERTA LTD. Full time

    About the role:We are seeking a highly skilled Information Technology Specialist to join our team at Alberta Ltd. The ideal candidate will have a strong background in information systems and a proven track record of delivering business solutions.Key responsibilities:Document technical requirements to ensure that products meet business needsDevelop and...

  • Information Technology Specialist

    4 weeks ago

    Calgary, Alberta, Canada MONSSON TRANSPORTATION LTD. Full time

    Job Summary: We are seeking a skilled Information Technology Specialist to join our team at Monsson Transportation Ltd. The successful candidate will provide technical support to our users, ensuring they have the necessary tools and resources to perform their duties efficiently.Key Responsibilities:Respond to user inquiries and provide timely solutions to...

  • Information Technology Systems Specialist

    3 weeks ago

    Calgary, Alberta, Canada A2Z Networks & IT Consulting Inc. (Alberta) Full time

    At A2Z Networks & IT Consulting Inc. (Alberta), we are seeking a skilled Information Technology Systems Specialist to join our team. As a key player in our organization, you will be responsible for designing, developing, and implementing information systems business solutions that meet the needs of our clients.The ideal candidate will have excellent...

  • Information Technology Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada BD&P Full time

    Job Summary:We are seeking a highly skilled and experienced IT Service Desk Professional to join our team at BD&P. As a key member of our IT department, you will be responsible for providing exceptional technical support and assistance to our clients and internal stakeholders.Key Responsibilities:Respond to and resolve technical issues and requests in a...

  • Customer Success Specialist

    3 months ago

    Calgary, Canada Pure Information Technology Inc. Full time

    **Available Position**: **About you**: You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a...

  • Technology Support Specialist

    5 months ago

    Calgary, Canada AirSprint Private Aviation Full time

    **Reporting to**: IT & Security Operations Manager **Location**: Calgary, Alberta **Schedule**: Monday - Friday, 40 hours/week **Starting Salary**: $55,000 per annum **The big picture**: Have your career take off with us! AirSprint is growing and we’re looking for a passionate IT Professional with solid technical ability and strong analytical,...

  • Technical Support Specialist for Zigbee Technology Solutions Ltd.

    2 weeks ago

    Calgary, Alberta, Canada Zigbee Technology Solutions Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Zigbee Technology Solutions Ltd. as a Client Support Representative. This is an excellent opportunity to work in a fast-paced environment and utilize your technical skills to provide top-notch support to our clients.Key ResponsibilitiesRespond to client inquiries...

  • Senior IT Support Specialist

    1 month ago

    Calgary, Alberta, Canada Active Information Systems Full time

    Job Title: Senior IT Support SpecialistJob Summary:We are seeking a highly skilled Senior IT Support Specialist to join our team at Active Information Systems. As a key member of our IT technical services team, you will provide top-notch troubleshooting and assistance to our clients. Your expertise will be instrumental in designing and implementing projects,...

  • Specialist, Technology Support

    3 weeks ago

    Calgary, Canada Walmart Canada Full time

    **Position Summary... **:The Specialist - Technology Logistics Support role is required for day-to-day support of equipment in the logistics environment. - This role is also responsible for receiving, tracking, and resolving L1 Service Desk requests and incidents, submitted by customers via walk-up or systematically. - This role assists with the installation...

  • Information Technology

    3 months ago

    Calgary, Canada Woods Homes Full time

    Information Technology - IT Support Assistant 37 St NW, Calgary, AB T2N 4N8, Canada Req # Friday, August 30, Wood's Homes is a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community. Are you a passionate and dedicated...

  • IT Support Specialist

    7 days ago

    Calgary, Canada Blueshift Computer Technology Inc. Full time

    **IT Support Specialist - Full-Time** - Location: Calgary, AB_ **Position Overview** **Blueshift Computer Technology Inc. is seeking a skilled and experienced IT Support Specialist** to join our dynamic team. This onsite role is based in Calgary, AB, and requires a proactive individual who can troubleshoot and resolve hardware, software, and...