Technology Support Specialist

5 months ago

Calgary, Canada AirSprint Private Aviation Full time

**Reporting to**: IT & Security Operations Manager
**Location**: Calgary, Alberta
**Schedule**: Monday - Friday, 40 hours/week
**Starting Salary**: $55,000 per annum

**The big picture**:
Have your career take off with us AirSprint is growing and we’re looking for a passionate IT Professional with solid technical ability and strong analytical, troubleshooting, and problem-solving skills to join our team. As Technology Support Specialist, you will play a part in developing, recommending, and implementing IT strategy and solutions across the organization. While performing the functional role of Technology Support Specialist, you will demonstrate the AirSprint values in everything you do. As a member of the Technology Services Help Desk team, you work collaboratively with other members of the IT department to ensure tickets are being worked and closed within acceptable timelines.

**In this role you will**:

- Develop expertise in AirSprint’s operations and its software systems.
- Provide responsive and high-quality support to technology users, prioritizing requests by urgency and delivering accurate solutions.
- Offer helpdesk support for hardware, software, and office equipment at all locations, including remote and on-site assistance.
- Support remote access solutions like VPN and RemotePC.
- Troubleshoot network issues, including WAN, LAN, routers, firewalls, and security, with guidance from the IT & Security Operations Manager.
- Install, upgrade, configure, troubleshoot, and maintain computer systems and software.
- Document all support activities in the ticket tracking database.
- Manage technology asset inventory, ordering hardware or licenses as required.
- Image workstations, assist with PC hardware and software installation.
- Assist in computer deployment and migration efforts; process the provisioning and deprovisioning of new or departing employees.
- Create and update process documentation.
- Participate in researching, developing, and implementing new technologies.
- Provide technology training to team members as needed.
- Be available for on-call rotation after hours.
- Be open to a flexible schedule outside the regular office hours including evenings, weekends, early mornings, and overtime.

**To be successful in this role, you will have**:

- A two-year diploma in Information or Computer Systems or a degree in related field, with relevant certifications.
- Minimum one year of experience in a Help Desk, System Admin or Desktop Support role, which must include administration of Active Directory.
- Intermediate proficiency in Microsoft Office Suite.
- An active Alberta Class 5 GDL or equivalent driver license with a suitable vehicle.
- The ability to obtain and maintain a Transport Canada Security Clearance and Restricted Area Identity Card (RAIC) for the duration of employment.

**Bonus points if you have**:

- Experience or training in one or more of the following areas:

- AWS/Azure
- SSO Implementations
- AI/ML Strategy
- Programming languages: SQL, JavaScript, HTML, APEX, Python
- Experience using Freshservice and Salesforce

**You’ll fit right in if you**:

- Have a high attention to detail.
- Communicate effectively in English, both verbally and in writing.
- Are passionate about providing exceptional customer service.
- Act with integrity and honesty and can maintain confidentiality with sensitive information.
- Have great judgement and decision-making skills.
- Are a humble team player and are ready to pitch in wherever you’re needed.
- Can roll with the punches without getting flustered.

**We think you’ll like working for us because**:

- We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
- We value your contribution to our success and provide a competitive salary and an RRSP matching program.
- We have a great team, and we work hard together toward common goals and with a passion for excellence.
- We offer family and friends flight benefits.
- We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
- We value Safety, which is why we require applicants to complete a background check assessment.

**About us**:
A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry

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