Field Service Engineer

7 months ago

Burlington, Canada Randstad Canada Full time
Our client in the Life Sciences field has partnered with Randstad Engineering in their search for a Field Service Engineer to join their team in the Toronto area.

In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems throughout the Ontario region and the East Canada area. You will also be responsible to provide backup support to neighboring territories as required.

This role requires traveling within Canada up to 10-60%

A company vehicle will be provided. Clear Driver's abstract is required.

Advantages
competitive salary
company vehicle
expense coverage
paid vacation
global brand manufacturer

Responsibilities
· In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems
· Provide professional service on a timely basis (PMs in the month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices.
· Accurate and detailed completion of Work Orders and related documentation.
· Close Work Orders daily.
· Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
· Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame.
· Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).
· Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
· Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
· Maintain timely, courteous, effective and professional communications between all customers, internal and external. Emergency responses could require a 2hr callback window requiring maximum of 24-hour on-site response time.
· Adherence to NA Fleet Vehicle Policy.
· Assist with custom-engineered system installations with the support of the Supervisor, Manager, and/or Custom Systems Team.
· Submission of expense reports every two weeks.
· Meet customer site requirements including, but not limited to: vendor credentialing, background checks, and immunization requirements as needed.

Qualifications
· Associate's Degree in Electrical/Electronic or Mechanical Engineering or equivalent Technical degree, professional or military electronics / mechanical experience may substitute. Electronics background / experience desired.
OR
· High School diploma or GED with 3+ years of field service experience and/or experience in skilled trade
· Overnight travel as required, both domestic and international. Amount of travel depends on territory (10-60%), training, team meetings and coverage/support for other territories. Must possess a current passport or be eligible to obtain one.
· Work outside of normal business hours as business needs dictate, including willingness to work overtime as required. Customer base includes clinical customers who at times require emergency service during nights, weekends and holidays.
· Minimum 1-year field service experience and/or experience in other applicable skilled trades.
· Proficient with tools and test equipment. Tools include basic construction tools (screw driver, basic power tools, drill, etc.). Test equipment includes test boxes for qualifications, meters for verifications, etc.
· Effective written and verbal communication skills.
· Ability to handle difficult customers and situations.
· Basic IT skills (i.e. ability to use computer for inter-equipment communications, uploading software from computer to the systems, use of iPad and iPhone, etc.).
· Ability to read, write, and speak English fluently.
· 50-pound minimum lifting requirement, without assistance. Ability to move and/or lift up to 165lbs, with assistance.
· Clean driving record for Company Car
· Company paid expenses

Summary
If this sounds like a great fit for you please send your resume to Swapna Nair at swapna.nair@randstad.ca

** Only qualified candidates will be approached

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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