Field Service Technician
5 months ago
A company vehicle, paid training, employee benefits, competitive salary & bonus plan, as well as the opportunity for advancement are a few of the many reasons to consider joining our growing team.
As a Field Service Technician with Jacuzzi®, you're highly motivated and skilled at delivering a world-class customer experiences through diagnosing, repairing and maintaining our customer's wellness products. Success is measured by your ability to make repairs efficiently and accurately on the first visit, driving revenue and meeting targets through suggestive on-site selling and ultimately delivering a world-class customer experience at every interaction.
**Service Technician Responsibilities**
**Sales & Service**
- Completing scheduled preventative maintenance services in compliance with company procedures and standards.
- Inspecting equipment to ensure adequate performance. Using diagnostic procedures to determine the fault, making the appropriate repairs and recording all diagnostics and service notes in the Field Service Lighting mobile app
- Adjusting equipment & repairing/replacing defective parts, components or systems according to the scope of work
- Testing repaired equipment to ensure proper operational performance
- Providing customers with a summary of completed work as well as suggested items via our multi-point inspection report
- Recording all products consumed or requesting products where necessary and ensuring the return appointment is scheduled
- Meeting and exceeding revenue targets by taking every available opportunity to suggest the best-matched services & products to our customers’ needs
- Being accountable for your metrics & KPIs (Key Performance Indicators) and taking proactive steps to improve them against personal and company standards
**Coaching & Ongoing Training**
- Being ready and engaged to participate in training & coaching sessions when asked by your manager or member of the senior leadership team
- Preparing for and actively participating in performance reviews
- Staying current with the newest releases of products, parts and technical bulletins from our manufactures
- Staying aware of changes and complying with all new and existing standard operating procedures
**Operations**
- Always adhering to company dress code and following the company code of conduct
- Ensuring that the outside and inside of your company vehicle is always clean and well organized
- Reporting any damage or repair requests to your manager immediately when noticed
- Ensuring that your inventory is barcoded and accurate and matches against system records
- Ensuring that your weekly inventory replenishments are received into your van, as well as completing bi-weekly warranty part returns
- Minimizing mistakes and taking responsibility and action when and if they happen
- Participating in weekly team meeting’s where you will contribute positive and constructive feedback and be receptive to the same
- Adhering to company operating procedures at all times
- Asking for support from a manager or fellow team member when you come across something you don’t know
Why a career with Jacuzzi®? Jacuzzi® is the industry leader in at-home wellness products, joining our team of experts offers;
- A competitive compensation package that includes; salary, bonuses, paid time off, benefits, incentive programs & employee discounts
- Paid training and industry-specific tools provided
- A company service vehicle, iPhone & iPad
- On-going training and advancement opportunities
- Regular performance and compensation reviews
Embody the "Jacuzzi Expert" vision every day. Come to work with an ownership mentality and provide our customers with a world-class experience Going the extra mile to ensure we provide a world-class ownership experience at every interaction. This means making the right choice for the customer, which may not always be convenient for you or the company.
**Job Type**: Permanent
Pay: $70,000.00-$100,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company car
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Work Location: In person
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