Patient Care Coordinator

3 days ago

Toronto, Canada Canadian Dental Services Corp. Full time

 

Location: Head Office, Canadian Dental Services

Position Type: Full-Time

Position Hours: Tuesday to Friday from 10:30am to 7:00 pm, Saturdayfrom  8:30 am to 3:00 pm

About Us

At Canadian Dental Services (CDS), we are a national dental services organization committed to exceptional patient care. We acquire, support, and partner with leading dentists across Canada, enhancing practice performance through innovative management systems and programs. Our focus is on enabling dentists to provide the best patient care possible, backed by our support. We value diversity, innovative thinking, and a culture of accountability and performance, offering rewarding career opportunities with comprehensive training and leadership development.

Job Overview

We are seeking a Patient Care Coordinator who is dedicated, empathetic, and passionate about patient well-being. This role is pivotal in supporting our clinics and patients from our head office. You will manage treatment coordination, ensure seamless scheduling, and foster a positive patient experience, while working independently within a team environment that values dependability and accountability.

Key Responsibilities

Patient Relations & Support:

· Get to know your patient to understand their needs and preferences.

· Assist patients in booking, rescheduling, or canceling appointments, ensuring schedules are optimized.

· Track and follow up on incomplete treatment plans, sending timely follow-up communications.

· Lead educational conversations about treatment options, providing patients with the necessary support and information.

· Maintain patient confidentiality and respect their privacy at all times.

Treatment Coordination:

· Coordinate treatment plans and ensure patients are informed about their options and next steps.

· Work closely with clinic staff to facilitate smooth transitions and updates to patient treatment schedules.

· Communicate with patients regarding treatment timelines, follow-up appointments, and any required pre-treatment preparations.

· Initiative and Independence:

· Take initiative in addressing patient and clinic needs without needing close supervision.

· Work independently within a team framework, demonstrating reliability and accountability.

· Contribute proactively to team goals and collaborate effectively with colleagues to ensure a cohesive working environment.

Skills and Qualifications:

Experience:

· Minimum of 1 year in a customer service role.

· Knowledge of dental procedures and insurance is required.

· Sales experience is an asset.

Skills:

· Excellent organizational skills with attention to detail and follow-through.

· Strong communication skills with the ability to convey information clearly and confidently.

· Professional demeanor with a positive attitude and enthusiasm for patient care.

· Ability to handle a fast-paced environment and think on your feet.

· Self-motivated with the ability to work independently while also being a dependable team player.

· Working Conditions:

· Office environment equipped with a computer, phone, fax, email, and visual tools such as models, PowerPoint presentations, and patient treatment photos.

At CDS, we are dedicated to providing exceptional patient care. As a Patient Care Coordinator, you will:

· Embrace Responsibility: Strive for excellence in all interactions and meet or exceed expectations in patient care and scheduling.

· Communicate Effectively: Maintain clear, respectful, and timely communication with patients and clinic staff, ensuring a smooth and supportive experience.

· Support Patient Well-being: Foster a safe and effective environment for patients, providing them with the information and support they need to make informed decisions about their treatment.

· Collaborate Efficiently: Work seamlessly with clinic teams to ensure effective treatment coordination and patient satisfaction.

· Take Initiative: Address patient and clinic needs proactively, demonstrating independence while being dependable and accountable to the team.

· Continuously Improve: Stay open to learning and adapting, sharing knowledge and best practices to contribute to a culture of continuous improvement.

Why Join Us?

Join a fast-growing company with diverse and innovative career opportunities.

Benefit from comprehensive training and development programs.

Enjoy a unique mix of benefits and rewards.

Be part of a passionate and collaborative team dedicated to improving dental care across Canada.

If you are enthusiastic about enhancing patient experiences, take initiative, and thrive in a dynamic environment, we’d love to meet you

Apply Now

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