Patient Care Coordinator

7 months ago

Toronto, Canada Dentalcorp Canada Full time

**_**SIGNING BONUS**_**

**About us**:
Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our efforts in becoming leaders in Endodontics. We provide a wide variety of endodontic services. Everyday, our team delivers quality care while providing our patients with a warm and friendly environment.

Our practice is conveniently located at 1235 Bay Street in Toronto’s vibrant & chic Yorkville neighbourhood. We are easily accessible by TTC at Bay St. & Bloor-Yonge stations.

**Schedule: Full-time**

Monday-Friday (7:30-5:30)

Saturday (7:30-2:00) - _1-2 per month_

**Benefits of Joining Our Team**:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- Uniforms
- Signing Bonus

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
- Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
- Build strong relationships with patients and our referring dentists to ensure trust and loyalty
- Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently

**About You**:

- Previous clinical experience as a Treatment/Scheduling Coordinator is preferred
- 1-2 years of Dental Administrative Experience
- Keen working knowledge of Abeldent Practice Management Software is required
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Strong customer service experience
- Detail oriented#LI-BD1

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