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Patient Care Coordinator
3 months ago
**About us**:
PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We've grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.
PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we're now the largest HIV prevention service in Canada Our second vertical, Frida, is focused on improving mental health and happiness through education, diagnosis, and treatment. Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria was recently launched in 2023 and is a virtual clinic providing trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.
We're one of LinkedIn's Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte's prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada's fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.
**Permanent, full-time opportunity**
**Location - Remote (Canada)**
**Working hours**:9am-5pm or 1pm-9pm Eastern Time**:
**Who we hope to find**:
PurposeMed is looking for a Patient Care Coordinator to join the Freddie USA team. In this role, you will be asked to serve as the primary point of contact for our Freddie USA patients and guide them through their Freddie journey, ensuring maximum patient satisfaction and retention.
**In this role, you'll make an impact by**:
- Acquiring new patients: You'll help prospective patients understand the benefits of Freddie and guide them on how to get started.
- Onboarding new patients: Place calls to our newest patients, welcoming them to the Freddie family and helping them get the most from Freddie.
- Executing operational workflows: Own the Freddie Daily Operational Processes to ensure patients receive a consistent experience and that everything "behind the scenes" runs smoothly.
- Driving process improvements: Take feedback from Freddie patients and incorporate it into how we do things so we can continually improve.
**We need someone who has**:
- Strong communication skills, both written and verbal, to effectively interact with patients, external partners, and team members.
- Excellent problem-solving abilities and a strong willingness to learn.
- Exceptional organizational skills—organizing information, people, and tasks brings joy, and creates clarity, focus, and progress.
- The ability to work in a fast-paced and rapidly changing environment.
**It would also be great if you have**:
- Spanish fluency
- An analytical skill set - you can use data to improve yours and the team's activities
- Customer service or sales experience
- A balance of attention to detail and swift execution—we need to do things quickly, and we need to do them well.
**Compensation**:
- $55,000 - $65,000 CAD a year
**Why you should join us**:
- _Be part of a team of great people who don't take themselves too seriously._ While we're serious about the problems we solve, we believe in having fun along the way.
- _Make an impact, every single day._ We're providing compassionate, affirming care to many people who have never received the proper support before.
- _Be confident in bringing your whole self to work._ Inclusivity is core to how we take care of our patients, our teammates, and ourselves. We create spaces that are safe and affirming.
**What we're offering (based on full-time, permanent roles in Canada)**:
**Work/life flexibility and time off**:
- Work flexibly within a team that's remote friendly; we believe that work should fit around your life*
- 20 vacation days and a team that will remind you to use them
- Annual winter break closure
**Care for your physical and mental health**:
- Extended medical, dental, and vision care starting on your first day of work
- 8 wellness days
- $500 health and wellness spending account
- $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
- $20,000 of lifetime coverage for gender-affirming care and procedures
**Investment in your learning and growth**:
- $500 learning fund to use towards courses and other professional development
- Our unique _People Potential _program, in which you'll partner with your manager to identify opportunities to
