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Patient Care Information Coordinator

6 months ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
**Patient Care Information Coordinator, Complex Care/Transition to Adult Care**

**1.0 FTE (0.5 FTE Complex Care, 0.5 FTE TAC)**

We are currently seeking a Patient Care Information Coordinator to join our Complex Care team and our new Transition to Adult Care team. The Transition to Adult Care Program is a new initiative that seeks to support youth with complex, chronic illness and rare diseases, along with their caregivers, to transition from pediatric to adult care.

In this combined role, you will have a shared FTE between both programs and work collaboratively within both interdisciplinary teams to provide care to children who have medical complexity, as well as chronic illness and social needs. The focus of your role will be to partner with the patient and family, as well as teams, to coordinate care. You will be responsible for the patient scheduling process, and for supporting both teams with clerical and administrative functions in a proactive and patient-focused manner.

**Here’s What You’ll Get To Do**
- Facilitate communication and respond to requests for information from families and healthcare staff
- Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
- Coordinate appointment bookings and work with a variety of specialized care teams to facilitate timely, family-centered access to care
- Maintain appointment schedules on the computer system, and notify patients/families and clinical providers of updates and changes to appointments
- Arrange and coordinate teaM/Family meetings with multidisciplinary providers
- Answer phone calls and respond to requests for information from families and healthcare staff
- Support clinical staff in preparing, and organizing patient information and documentation
- Greet and orient patients and their families to the functions of the team
- Support the clerical staff with the registration and flow of patients within the clinic
- Initiate and assist in the coordination of family/patient and health care professional education sessions and events
- Communicate with inter-professional team members within and outside of the organization
- Act as the liaison for external hospital contacts
- Participate in interdisciplinary program rounds
- Pro-actively provide administrative support functions for the team, as required, including meeting minutes and mailings

**Here’s What You’ll Need**

**Essential Requirements**
- Diploma from a recognized Medical Administration program, or equivalent
- Minimum of 3 years clerical or administrative experience
- Scheduling experience
- Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint and Outlook
- Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
- Ability to remain focused and prioritize tasks in a busy and high stress environment
- Dependability and good attendance

**Assets**
- Experience in a hospital environment
- Knowledge of medical terminology
- Experience with Epic (electronic health record)

**Employment Type: 1.00 FTE, Permanent, Full time.**

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply