Client Onboarding Specialist
3 months ago
(thisis an onsite opportunity based in downtownToronto)
Ourclient is a pioneering FinTech firm specializing in cuttingedgebanking solutions. They are on a mission to help businesses andambitious entrepreneurs grow globally With a focus on variousfinancial products and services they are transforming businessfinancial management globally. They work with over 1000 businessesand have been featured in The Globe and Mail BetaKit and BBNBloomberg. They are one of Torontos fastest growing startups andare looking for Sales Development Representatives to join theirsalesteam
- Onboardinginbound sales inquiries (email phone chat) to ensure they areutilizing the platform to it s full potential
- Guidingnew customers through onboarding setup and implementation you arethe primary point of contact
- Collaborateclosely with marketing sales and customer success
- Maintainaccurate documentation of client interactions onboarding progressfeedback etc.
- Proactivelyupselling customers to ensure they are activating the productsduring the onboarding phase
- Staycurrent with industry trends and competitor offerings to providebetter service Act as a product expert so you can communicatefeatures and benefits tocustomers
Requirements
- Bachelorsdegree in Business Administration Finance or a related field(preferred).
- Provenexperience in client onboarding customer success or a similar rolewithin a startup space (bonus points if it s inFinTech)
- Exceptionalinterpersonal and communication skills with a customerfirst mindsetand the ability to build rapport with diverse clientprofiles
- Detailorientedand organized with a demonstrated ability to manage multiplepriorities in a fastpaced environment
- Proficiencyin CRM software and other relevant tools
- Aneagerness to learn develop and actively contribute in acollaborative teamsetting
Benefits
- Acomprehensive compensation package with performance incentives
- Anopportunity to join an innovative team within a rapidly expandingFinTech startup
- Support& training to help you reach your goals
- Playing acrucial role in helping businesses and streamline their financialoperations
- 3 weeksvacation
- Healthbenefits Equity everyone is an owner here because what you rebuildingmatters
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