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Front Desk Agent, Glacier View Lodge
4 months ago
What will be your daily
pursuit?Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.
This fun summer jobs starts immediately and runs until October 15, 2024
Compensation
The starting wage for this role will be $17.50 per hour.
What perks can you expect?
$17.50 per day housing and meals (based on double occupancy) You may be eligible for a end of season retention bonus for every regular hour worked Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks
What will you do in this job?
As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:
Educating guests on Pursuit Attractions and guiding them through the purchasing process Provide a professional, friendly and efficient check-in and check-out process Answering and directing Columbia Icefield and GVL phone calls and emails Coordinating efforts to accommodate guest requests Knowledge of Maestro, Expedia, Booking.com, Wizard Maintaining cleanliness of GVL Lobby and Moraine Lounge Maintaining inventory and ordering of GVL office supplies Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms Communicate with co-workers and management, forward observations and comments in a timely fashion Uphold the high standard of environmental stewardship expected for all employees Other duties as assigned
What skills and experience do you need for this job?
Enjoy working autonomously and independently Current Alberta Pro Serve Certification (Required) Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position Previous cash handling, hotel front desk, hotel night auditing experience, assets Guest service-oriented mindset and enjoys working in a team environment Ability to think outside the box with quick, thoughtful judgement and a positive attitude Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision Able to lift 50 pounds (suitcases, laundry bags and mail) Enjoy working with a team in a busy, fast-paced environment Exceptional guest-service skills and a friendly, approachable, interactive nature Seeking mature, energetic, dependable candidate that is self-motivated with little supervision Very important: must be flexible to work mornings, evenings or night shifts as required Meets the Pursuit grooming policies and standards
What will your work environment be like?
Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun Independent. You’ll spend your days in and around our amazing properties. Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) requiredThis job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.
Closing
Equal Employment Opportunity Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team
