Front Desk Representative

2 months ago


Jasper, Canada Miette Mountain Cabins Full time
About the Role

Miette Mountain Cabins is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Complaint Resolution: Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, including taking, canceling, and changing room reservations, processing guest departures, and maintaining an inventory of vacancies and room assignments.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying.
  • Communication: Answer telephones, relay messages, and contact guests to deliver requested wake-up calls.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Will train.
  • Computer Skills: Proficient in multi-line switchboard, word processing software, database software, and computerized bookkeeping systems.
  • Work Environment: Fast-paced environment with standing for extended periods.
  • Work Conditions: Attention to detail, work under pressure, and work in a team environment.
What We Offer
  • Competitive Pay: Competitive hourly rate.
  • Benefits: Opportunities for advancement and professional growth.
  • Work-Life Balance: 30-40 hours per week.

Language: English

Work Term: Permanent



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  • Jasper, Canada Miette Mountain Cabins Full time

    Job SummaryMiette Mountain Cabins is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesInvestigate and resolve guest complaints and issues in a timely...


  • Jasper, Canada Miette Mountain Cabins Full time

    Job Title: Front Desk AgentMiette Mountain Cabins is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Guest Services: Register arriving guests, assign rooms, and provide information on hotel...


  • Jasper, Canada Miette Mountain Cabins Full time

    Job Title: Front Desk AgentMiette Mountain Cabins is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Guest Services: Register arriving guests, assign rooms, and provide information on hotel...


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