Application Production Support

Found in: Talent CA C2 - 7 days ago

Montreal, Canada Axelon Services Corporation Full time
Title: Application Production Support (hybrid)
Location: Montreal, QC

Position Overview:

  • The Application Production Support (Client) team maintains and supports applications within the North America Business Lines.
  • Teams operate in the USA, Canada, and India, providing comprehensive coverage for supported business lines.
  • Client operates 24/7, ready to address any application-related issues.
  • Objective: Maintain platform integrity, stability, and continuity to ensure application availability at the start of business hours.
  • Commitment to implementing standard IT policies aligned with GROUP and NAR standards.
  • Actively participates in Client transformation to adapt to evolving business needs.
  • Goal: Bring tangible value to the business.

Detailed Responsibilities:

  • Investigate production issues and collaborate for timely resolution.
  • Support product deployment lifecycle for new releases, standards, and patches.
  • Maintain up-to-date support documentation according to the Bank s standards.
  • Provide support for projects and deliver timely status updates and risk reports.
  • Develop documentation for business continuity planning and disaster recovery.
  • Coordinate post-migration validation and end-to-end testing.
  • Participate in governance, audit initiatives, and situation reviews for major incidents.
  • Contribute to global projects, collaborating with teams across multiple locations.

Key Strengths and Skills:

  • Minimum 5 years' support experience.
  • Proficiency in UNIX, Linux, and Shell Scripts.
  • Hands-on experience with Oracle (SQL and PL/SQL) and Windows servers.
  • Ability to work flexible hours, including weekends.
  • Strong problem-solving and time management skills.
  • Team player with the ability to work independently.
  • Comfortable working under pressure in a 24x7 environment.
  • Excellent verbal and written communication skills.
  • Experience working in geographically diverse teams.

Preferred Qualifications:

  • Familiarity with infrastructure/security technologies.
  • Knowledge of the ITIL Framework.
  • Proficiency in Excel for data analysis and reporting.

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