Application Production Support Analyst

3 weeks ago

Montreal, Canada Axelon Services Corporation Full time

Role - Application production Support Analyst
Duration - 12 months on T4
Hybrid
Montreal ,QC

Business Overview:
  • The IT Application Production Support Team - Investment Funds Services - is part of the Information Technology Group, which works simultaneously on a wide range of projects arising from business,strategic initiatives and regulatory changes, reengineering of existing applications to improve functionality and efficiency.
Department Overview
  • The newly formed Client Team will offer services from Montreal as part of the IT Production Canada platform and is looking for suitably a qualified analyst.
  • The Team will support a number of critical applications which are under high-availability constraints.
  • These services range from providing technical and functional assistance to the supporting projects and deliveries.
  • The Team will have focal attention of the Regional Management and its success is crucial for the Business.

Position Summary:
The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users
by :
  • Diagnosing and resolving incidents
  • Answering user requests
  • Monitoring production environments
  • Developing a good understanding of the existing application(functional and technical)
  • Ensure daily communication & transition with teams from other time zones
  • This position implies On Call Duties, to cover for eventual incident that may occur during the weekends, bank holidays as a level 2 for other locations.
  • The position consists in providing support for the corresponding list of applications in a cross-regional environment, in a follow-the-sun model. It also encapsulates Incident, Change, Problem, Service Request and Release Management as part of the Service Management catalogue in line with the defined Standard
  • Operating Procedures. Being a follow-the-sun model, candidates will be expected to work on differentalternating shifts.
  • Candidates having an exposure to ITIL V4, capable of participating critical initiatives within the Team,interact with Quality Control and Reporting Teams in the production of Key Performance Indicators and exposure/experience towards follow-the-sun support model may be favored.
  • In addition, having technical and functional experience with applications like (but not limited to) SWIFT,
  • Cash Pooling, Bloomberg, Data warehousing, Regulatory reporting and other financial/business applications will be favored.
Technical knowledge required:
  • Expertise in SQL language (Sybase T-SQL required, Oracle PL/SQL is a plus) and DBMS concepts (Sybase Replication Server would be a plus)
  • Previous experience working in Unix environments and shell scripting
  • Knowledge of programming languages (C, C++, C, Net, VBA, Client .Net, Java, The Client) is a plus
  • Proficiency in creating Excel Macros is a plus
  • Experience with Autosys, Control M, ETL tool (Datastage WX) as well as file transfer tools (CFTO is a plus)
  • The candidate must have at least 5 years of experience in a similar role. He must have experience in multidisciplinary technical support within a team and have a working knowledge of performance and capacity management from an application, database and network perspective as well than a strong aptitude for automation.
Personal attributes
  • Knowledge and experience of Investment service industry
  • Good knowledge on Mutual funds Administration
  • Knowledge of data collection and analysis in a large and complex/diverse environment, including relevant qualifications or experience, would be an advantage
  • Knowledge on Performance Breakdown and Attribution calculation would be an advantage
  • Strong analytical skills
  • Good interpersonal skills and team player
  • Client focused
  • Attention to details
  • High energy level coupled with a desire to take on responsibility
  • Able to multi-task
Required Education or Equivalent Experience:
  • Bachelor's degree or higher or equivalent combination of education and experience
  • Good French verbal communication skills are a plus, fluent English communication is a must

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