Application Production Support

3 weeks ago

Montreal, Canada US Tech Solutions, Inc. Full time
Job Description:

Application Production Support
12 Months
Montreal, QC
Hybrid

Main Responsibilities :

Level 1 and 2 Support
  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management
  • Responsible and accountable for changes to the production environment for NAR applications
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects
  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects


Requirements :
  • Support role experience required ( >5 years experience)
  • Experience in Banking / Financial sector preferred
  • Knowledge Core Banking applications and/or data warehousing preferred
  • DevOps knowledge will be an advantage
  • Strong database skills (Oracle, MS SQL)
  • Unix/Linux hands on experience with knowledge of day-to-day commands
  • Scripting experience (Shell, powershell, ..._)
  • Scheduling tools (Autosys)
  • Monitoring tools (Sysload, Geneos)
  • Collaboration Frameworks (SharePoint)
  • File transfer protocols
  • Prior experience in a banking environment will be an advantage
  • Strong communication skills (written and verbal)
  • Good organizational skills
  • Basic office software literacy (Microsoft Office, etc.)
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Global financial products knowledge, a plus
  • Project management skills, a plus


  • Production Support Analyst

    3 weeks ago

    Montreal, Canada Talentburst Full time

    Production SupportAct as first line of contact for production environment and provide Level1 /Level2 functional and technical support.Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.Pro-actively monitor, manage and improve availability and performance of the...

  • Production Support Analyst

    3 weeks ago

    Montreal, Canada Talentburst Full time

    Production SupportAct as first line of contact for production environment and provide Level1 /Level2 functional and technical support.Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.Pro-actively monitor, manage and improve availability and performance of the...

  • Production Support Analyst

    3 weeks ago

    Montreal, Canada Talentburst Full time

    Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution. Pro-actively monitor, manage and improve availability and performance of the...

  • Application Support Analyst

    2 weeks ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...

  • Application Support Analyst

    2 weeks ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    4 days ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    4 days ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    3 days ago

    Montreal, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job:What will be your day-to-day?Your day-to-day responsibilities include, but are not limited to, the following:Assisting with client onboarding and coordination across departments.Providing clients with electronic trading system information.Collaborating on...

  • Application Support Analyst

    1 week ago

    Montreal, Canada CN Full time

    Job Summary The role of Analyst Solution Management (3rd Party Corporate Applications & Vendor Management) will include responsibilities for day-to-day application support activities such as functional support, application administration, configuration and troubleshooting. The Analyst will also be involved in lifecycle activities, enhancements and...

  • Application Support Analyst

    2 weeks ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montreal, Canada CGI Full time

    Position Description: About the job: -Support for trading, sales, and middle office: technical and functional support -Background: technical, better if candidates know about finance, at least an interest in finance -Responsibilities: requests, incidents, some releases, some QA, some testing. 80% production and 20% projects or tests. -Work closely...

  • Senior Application Support Specialist

    2 weeks ago

    Montreal, Canada Lightspeed Restaurant Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more...

  • Senior Application Support Specialist

    2 weeks ago

    Montreal, Canada Lightspeed Restaurant Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more...

  • Senior Application Support Specialist

    1 week ago

    Montreal, Canada Lightspeed Restaurant Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more...

  • Product Support Leader

    4 weeks ago

    Montreal, Canada EXFO Full time

    EXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do! With over 2,000 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance...

  • Spécialiste de support aux applications

    3 weeks ago

    Montreal, Canada DRW Full time

    Spécialiste de support aux applications EmplacementMontréalType d'emploiOrdinaire0Date de début viséeDébut immédiateVersion en anglaise DRW est une société de négoce diversifiée avec plus de 3 décennies d'expérience qui réunit une technologie sophistiquée et des personnes exceptionnelles pour opérer sur les marchés du monde entier....

  • Pastry Assistant Masson

    4 days ago

    Montreal, Canada Speculative Application Full time

    Première Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.We are currently looking for a Pastry Assistant to carry out the pastry-related operations assigned, with constant concern for compliance...

  • Superviseur - Support aux applications

    3 weeks ago

    Montreal, Quebec, Canada Produits Forestiers Résolu Full time

    Fondée il y a deux siècles, Produits forestiers Résolu est un chef de file mondial de l'industrie des produits forestiers. La Société s'est développée à partir d'une vingtaine de sociétés antérieures et a fait vivre des centaines de collectivités. Résolu possède ou exploite une quarantaine d'installations et des actifs de production...

  • Superviseur - Support aux applications

    4 weeks ago

    Montreal, Canada Produits Forestiers Résolu Full time

    Fondée il y a deux siècles, Produits forestiers Résolu est un chef de file mondial de l’industrie des produits forestiers. La Société s’est développée à partir d’une vingtaine de sociétés antérieures et a fait vivre des centaines de collectivités. Résolu possède ou exploite une quarantaine d’installations et des actifs de...

  • Baker

    4 days ago

    Montreal, Canada Speculative Application Full time

    WorkplacePremière Moisson manufactures and sells bakery, patisserie and charcuterie products using an artisanal approach and wholesome ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario.We are currently looking for a Baker to join our team.Job status: Permanent - Full timeOngoing trainingEmployee and Family...